Travel Agent Communications

PED 07/18/2010

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LC Busre Joins ARC

LC Busre (W4/107) has joined ARC as a participating carrier effective with sales on July 19, 2010 (PED 07/25/10).

With headquarters in Lima, Peru, LC Busre is a regional airline that provides daily service to seven destinations within Peru, including Huancayo and Chimbote. LC Busre operates a fleet of Fairchild Metroliner IIIs.

LC Busre has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of LC Busre. Currently, LC Busre accepts Cash as the only form of payment through ARC.

For inquiries, reservations, or sales information, contact the offices listed below:

Rosa Jaico
c/o LC Busre
10705 N 46th St.
Tampa, FL 33617
Telephone: +1 813.447.7815
Fax: +1 813.447.7815
Email: rjaico@lcbusre.com.pe
www.lcbusre.com.pe

New Memo Summary Section Will Be Part of MM3

At the top of the home page, you will find the new Memo Summary section of the application. This section will give you a snapshot of the memo activity you currently have in the system. This section also includes a memo aging section and will replace the current memo aging alert function. The purpose of this section is to give you a snapshot of your memo aging including the number of open memos and the current balance of those memos.

MM3 is scheduled to be released later this summer. As part of the rollout MM3 will be integrated with My ARC. This means you will be able to access Memo Manager without the requirement of a separate login.

Look for more communications regarding this launch in the coming weeks. Please contact ARC's Customer Care Center at 703.816.8003 if you have any other questions about My ARC or ARC Memo Manager.


2010 Quarterly Transaction Fees – 2nd Quarter

This is a reminder that the agent transaction fee is assessed on a quarterly basis. In 2010, the quarterly fee is set at $.020 (2 cents) per transaction. Agencies reporting an aggregate of less than 1,000 transactions per quarter will not be assessed transaction fees. The maximum number of transactions for which an agency can be charged in a quarter is 2.0 million transactions per entity. A separate debit representing this fee will be drawn on or after July 22, 2010, against your ARC designated bank account. Only one draft will be issued for consolidated drafting agents.


Carrier Update - Hainan Airlines

Hainan Airlines (HU/880) has issued a bulletin regarding booking fraud enforcement and possible penalties and/or debit memos that can result. The information can be found on their website here.


ARC Specialist Training at TRAMS Summer Camp

Do you want the opportunity to earn or renew your ARC Specialist Certificate? ARC will be offering an ARC Specialist training program at the discounted rate of $250.00 at the TRAMS Summer Camp, being held this August in Scottsdale, AZ. Train and test for a test-only price.

The program provides education on ARC's policies, procedures, products, and services, while students participate in written and verbal exercises in addition to group discussions. A certificate of training completion is presented at the end of the session. Please Click Here to register.


ARC MarketPlace Webinar: European River Cruising

Do you want the opportunity to earn or renew your ARC Specialist Certificate? ARC will be offering an ARC Specialist training program at the discounted rate of $250.00 at the TRAMS Summer Camp, being held this August in Scottsdale, AZ. Train and test for a test-only price.

Master the industry's fastest growing cruise market! Join Viator's Tim Lewis live from - where else - Germany, for this inspiring session on selling the combined sights of the beautiful Rhine River with the luxury of a floating grand hotel. Whether your clients are celebrating a special occasion or taking a memorable vacation in Central Europe, a 6-day Rhine Cruise aboard the Premicon Queen never fails to impress. Pick up invaluable selling tips on Rhine River cruising and critical info on the three exciting itineraries your clients can choose from!

Mark your calendar - space is limited! Wednesday, July 21, 2010 from 1:00 pm - 2:00 pm EST.

You'll receive login/call-in instructions via e-mail, after registration and prior to the training. We look forward to your participation!


Tip of the Week: Granting IAR Access to Users in My ARC

Don't forget that when you grant IAR tool access in My ARC that the user will at that point have View Only status in IAR. The IAR Administrator needs to then go into IAR and assign the user a User Role and User Group.

To do this, in IAR the Administrator clicks on the Administrations tab and
then selects the User profile to edit.

  • Once in the User Profile, select a User Role from the dropdown menu
  • Then select a User group from the Available Groups column and move it to the Selected Groups column
  • Click the Submit button

If you need additional assistance, please contact the Customer Care Center at 703.816.8003 or ccchelp@arccorp.com.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com