Travel Agent Communications

PED 07/11/2010

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New Memo Summary Section Will Be Part of MM3

At the top of the home page, you will find the new Memo Summary section of the application. This section will give you a snapshot of the memo activity you currently have in the system. This section also includes a memo aging section and will replace the current memo aging alert function. The purpose of this section is to give you a snapshot of your memo aging including the number of open memos and the current balance of those memos.

MM3 is scheduled to be released later this summer. As part of the rollout MM3 will be integrated with My ARC. This means you will be able to access Memo Manager without the requirement of a separate login.

Look for more communications regarding this launch in the coming weeks. Please contact ARC's Customer Care Center at 703.816.8003 if you have any other questions about My ARC or ARC Memo Manager.

2010 Quarterly Transaction Fees - 2nd Quarter

This is a reminder that the agent transaction fee is assessed on a quarterly basis. In 2010, the quarterly fee is set at $.020 (2 cents) per transaction. Agencies reporting an aggregate of less than 1,000 transactions per quarter will not be assessed transaction fees. The maximum number of transactions for which an agency can be charged in a quarter is 2.0 million transactions per entity. A separate debit representing this fee will be drawn on or after July 22, 2010, against your ARC designated bank account. Only one draft will be issued for consolidated drafting agents.

ARC MarketPlace Webinar: European River Cruising

Master the industry's fastest growing cruise market! Join Viator's Tim Lewis live from - where else - Germany, for this inspiring session on selling the combined sights of the beautiful Rhine River with the luxury of a floating grand hotel. Whether your clients are celebrating a special occasion or taking a memorable vacation in Central Europe, a 6-day Rhine Cruise aboard the Premicon Queen never fails to impress. Pick up invaluable selling tips on Rhine River cruising and critical info on the three exciting itineraries your clients can choose from!

Sign up now and mark your calendar - space is limited! Wednesday, July 21, 2010 from 1:00 pm - 2:00 pm EST.

You'll receive login/call-in instructions via e-mail, after registration and prior to the training. We look forward to your participation!

Tip of the Week: Document Ordering System Self-service Password Reset

Forgot your Document Ordering System password?

Try the self service password reset feature. It's easy.

  • Just click on the Forgot Your Password? link
  • Enter your user ID and the email address on file
  • Click submit
  • A temporary password reset email will be sent from
  • Use the temporary Password provided to log into the Document Ordering System, where you will be asked to change your Password
  • Using the temporary Password as your 'old' Password, enter a new password where directed

If you do not see the Forgot Your Password? link and you are using a saved favorite, please try logging in from ARC's home page. Go to and click on the Document Ordering System link under Customer Login in the left corner.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |