Travel Agent Communications

PED 07/04/2010

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New Version of ARC Memo Manager Coming Soon!

A new release of Memo Manager, dubbed MM3, will be launching later this summer. This new version of Memo Manager will improve the efficiency and usability of the application. You'll notice faster processing of searches and exports, better groupings of memos and easier navigation between pages.

MM3 will also be integrated with My ARC. My ARC is your centralized access point to a growing list of ARC products and resources. You will then be able to access this new version of Memo Manager through My ARC without the requirement of an additional login. To take advantage of all the features and benefits My ARC has to offer, we encourage you to have your Memo Manager account in active status. Once we get closer to the rollout of the new version we will send an email with further instructions on logging in via My ARC.

Look for more communications regarding this launch in the coming weeks. Please contact ARC's Customer Care Center at 703.816.8003 if you have any other questions about My ARC or ARC Memo Manager.

Malaysia Airlines Now Accepts Discover

Effective with sales of July 5, 2010 (PED 07/11/10), Malaysia Airlines (MH/232) now accepts Discover as a valid form of payment through ARC.

Afriqiyah Airways Activates e-Ticketing in Sabre

Afriqiyah Airways (8U/546) has activated e-ticketing in Sabre.

ARC Specialist Training at TRAMS Summer Camp

Do you want the opportunity to earn or renew your ARC Specialist Certificate? ARC will be offering an ARC Specialist training program at the discounted rate of $250.00 at the TRAMS Summer Camp, being held this August in Scottsdale, AZ. Train and test for a test-only price.

The program provides education on ARC's policies, procedures, products, and services, while students participate in written and verbal exercises in addition to group discussions. A certificate of training completion is presented at the end of the session. Please Click Here to register.

Tip of the Week: Document Ordering System Self-service Password Reset

Forgot your Document Ordering System password?

Try the self service password reset feature. It's easy.

  • Just click on the Forgot Your Password? link
  • Enter your user ID and the email address on file
  • Click submit
  • A temporary password reset email will be sent from
  • Use the temporary Password provided to log into the Document Ordering System, where you will be asked to change your Password
  • Using the temporary Password as your 'old' Password, enter a new password where directed

If you do not see the Forgot Your Password? link and you are using a saved favorite, please try logging in from ARC's home page. Go to and click on the Document Ordering System link under Customer Login in the left corner.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |