Travel Agent Communications

PED 06/27/2010

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New Version of ARC Memo Manager Coming Soon!

A new release of Memo Manager, dubbed MM3, will be launching later this summer. This new version of Memo Manager will improve the efficiency and usability of the application. You'll notice faster processing of searches and exports, better groupings of memos and easier navigation between pages.

MM3 will also be integrated with My ARC. You will then be able to access this new version of Memo Manager through My ARC without the requirement of an additional login. To take advantage of all the features and benefits My ARC has to offer, we encourage you to have your Memo Manager account in active status. Once we get closer to the rollout of the new version we will send an email with further instructions on logging in via My ARC.

Look for more communications regarding this launch in the coming weeks. Please contact ARC's Customer Care Center at 703.816.8003 if you have any other questions about My ARC or ARC Memo Manager.

Independence Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, July 5, 2010, in observation of Independence Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 07/04/10. Your weekly sales report must be authorized by midnight EST, Wednesday, July 7.

Ticket Void Schedule

Please note the following dates to modify and reconcile IAR transactions issued Friday, July 2:

GDS Void Date/IAR Reconciliation - Tuesday, July 6

Customer Care Center Hours

Tuesday - Wednesday 9:00 AM to 9:00 PM Eastern
Thursday - Friday 9:00 AM to 7:30 PM Eastern

Placing Emergency Document Requisitions Orders Before Independence Day Holiday

In observance of Independence Day, ARC will be closed, Monday, July 5, 2010. To ensure that your order emergency order is received before Tuesday, July 6, your order should be placed in advance of the 4:00 pm cut-off on Thursday, July 1.

Any emergency orders placed on Friday, July 2, will not be delivered until Tuesday, July 6. Please order your stock accordingly.

If you have any questions, please contact the Customer Care Center at 703.816.8003 or by email at

A Reminder To Help Assure A Safe And Secure Independence Day Weekend

Remember to review your IAR report every day, especially during holidays. The 'bad guys' are well known to initiate fraudulent transactions during long holiday weekends when they think no one is watching. The best defense against these fraudulent transactions is you. Help keep yourself safe from the fraudsters with daily vigilance of your IAR report and those who are provided access to it.

Please report any suspect activity to ARC's Risk Management Department at, 703.816.8137 or via fax at 703.816.8138.

Asiana Airlines and SeaPort Airlines Now Accept Discover

Effective immediately, both Asiana Airlines (OZ/988) and SeaPort Airlines (K5/609) now accept Discover as a valid form of payment through ARC.

Tunisair Now Accepts JCB, MasterCard and Visa

Effective immediately, Tunisair (TU/199) accepts JCB, MasterCard and Visa as valid forms of payment through ARC.

ARC Customer Care Center: New Enhancements and Options for You

The Core principle of ARC's Customer Service Mandate is to provide the best possible help and assistance with all things ARC-related. In keeping with that, we are in the process of transforming and enhancing our support services with the rollout of a new software-based communications platform. Our new system will provide enhancements and options for you to communicate with us, including by telephone, email or chatting with us from our web site.

Coming soon we will be implementing this technology and we will strive to make this a smooth and seamless change. Please be aware that in the future when you contact us, you will experience having more options available to you to communicate with ARC. We're excited and hope you will be, too.

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ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |