Travel Agent Communications

PED 06/20/2010

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DL/NW Announces Final Phase Integration and Deletion of NW (012) from ARC

In the final phase of the DL/NW integration, the NW (012) carrier code will be discontinued, effective Wednesday June 30th, 2010.

Effective Thursday, July 1, 2010, all NW (012) transactions will be rejected and returned to agents unprocessed.

DL has requested that agents refer to their bulletin which provides guidelines for NW (012) transactions following the June 30th discontinuance.

For further information, please visit www.delta.com.


Independence Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, July 5, 2010, in observation of Independence Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 07/04/10. Your weekly sales report must be authorized by midnight EST, Wednesday, July 7.

Ticket Void Schedule

Please note the following dates to modify and reconcile IAR transactions issued Friday, July 2:

GDS Void Date/IAR Reconciliation - Tuesday, July 6

Customer Care Center Hours

Tuesday - Wednesday 9:00 AM to 9:00 PM Eastern
Thursday - Friday 9:00 AM to 7:30 PM Eastern

Placing Emergency Document Requisitions Orders Before Independence Day Holiday

In observance of Independence Day, ARC will be closed, Monday, July 5, 2010. To ensure that your order emergency order is received before Tuesday, July 6, your order should be placed in advance of the 4:00 pm cut-off on Thursday, July 1.

Any emergency orders placed on Friday, July 2, will not be delivered until Tuesday, July 6. Please order your stock accordingly.

If you have any questions, please contact the Customer Care Center at 703.816.8003 or by email at ccchelp@arccorp.com.


AirEuropa Now Accepts UATP

Effective with sales of June 21, 2010 (PED 06/27/10), AirEuropa (UX/996) accepts UATP as a valid form of payment through ARC.


SeaPort Airlines Now Accepts American Express

Effective with sales of June 21, 2010 (PED 06/27/10), SeaPort Airlines (K5/609) now accepts American Express as a valid form of payment through ARC.


ARC Agent Training Survey - We Need Your Help

By telling us a little bit about your business preferences and which topics are most important to you, we can expand and improve our ARC training program offerings. Please take the Agent Training Survey here. Thanks for your time and valuable input.


A Can't-Miss ARC MarketPlace Webinar for Agents Who Want to Sell Rome

The Eternal City and its two and a half thousand years of history makes Rome a must-visit destination. If your clients are traveling to Rome this summer, this is a webinar you don't want to miss. Join our expert presenter from Viator for an informative session where you'll learn all about different activities, tours, and exciting things for your clients to do while in Rome and nearby areas! Pick up valuable selling tips and beneficial information on what's hot and what's not.

Sign up now and mark your calendar - space is limited! This coming Wednesday, June 23, 2010 from 1:00 pm - 2:00 pm EST. Sign up here.

You'll receive login/call-in instructions via e-mail, after registration and prior to the training. We look forward to your participation!


Tip of the Week: Editing My ARC User Accounts

My ARC users can make changes to current account information by accessing the Edit Account screen. The Edit Account screen contains four tabs; each tab allows you to make changes to your account information.

The tabs are:

User Summary
Change Password
Security Questions
Email Options

To access the Edit Account screen:

At the My ARC Home page screen, click Edit in the upper right corner of the User Info box. Once selected, the Edit Account screen is displayed, set to the User Summary tab.

Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com