Travel Agent Communications

PED 05/23/2010

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Aviacsa Voluntarily Terminates from ARC

Effective Monday, June 7, 2010 (PED 06/13/10), Aviacsa (6A/095) will terminate from ARC. Agents are requested to submit all outstanding Aviacsa (6A/095) validated transactions, with the exception of cash refunds, to ARC prior to the close of PED 06/06/10. Cash refunds should be sent directly to Aviacsa at the address below:

Aviacsa Airlines
P.O. Box 62129
Houston, TX 77205

ARC Memorial Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, May 31, 2010, in observance of Memorial Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 5/30/10. Your weekly sales report must be authorized by midnight Wednesday, June 2, 2010.

Ticket Modification/Voiding Schedule

Please note the following extension dates to modify and reconcile IAR transactions issued Friday, May 28 - Sunday May 30:

GDS/IAR Void Extension Date - Tuesday, June 1

Customer Care Center Hours

Tuesday - Wednesday 9:00 AM to 9:00 PM Eastern
Thursday - Friday 9:00 AM to 7:30 PM Eastern

Placing Emergency Document Requisitions Orders Before Memorial Day Holiday

In observance of Memorial Day, ARC will be closed, Monday, May 31, 2010. To ensure that your order emergency order is received before Tuesday, June 1, your order should be placed in advance of the 4:00 pm cut-off on Thursday, May 27.

Any emergency orders placed on Friday, May 28, will not be delivered until Tuesday, June 1. Please order your stock accordingly.

If you have any questions, please contact the Customer Care Center at 703.816.8003 or by email at

ARC MarketPlace Webinar This Wednesday

Join guest speaker George Cavanagh, Director of Sales for Smart Destinations, for this month's ARC MarketPlace webinar. Smart Destinations is the premier provider of unlimited admission sightseeing passes in 15 major North American travel destinations from Oahu to New York City. Smart Destinations' Go City Cards and Explorer Passes offer pre-paid access to over 425 museums, attractions, and tours for one low fixed price. George will be discussing how you can benefit from Smart Destinations products available on ARC MarketPlace.

Sign up now - space is limited!

You'll receive login/call-in instructions via e-mail, after registration and prior to the training. We look forward to your participation!

Tip of the Week: Scheduled Tables

Are you tired of requesting BOS files every morning? A BOS Scheduled Table may help.

Scheduled Tables are used to automatically process reports that target specific activity by day of week for the current and/or previous PED or by specific transaction type such as refunds or voids. The scheduled tables function may be used to:

  • Monitor specific activity for one location, all locations or by a region
  • Process files for the current and/or previous PED on any day of the week
  • Exclude unwanted information

IAR processing allows for a Sales Report to be authorized with errors. If that occurs, the errors roll to the next open Sales Report. Because of this, there is the potential that the IAR Sales Report and an agent's BOS will not reconcile.

Information on how to create a Scheduled Table can be found in the Back Office (BOS) Section on the IAR Help page here.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |