Travel Agent Communications

PED 05/16/2010

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CCV2, CVC2 and CID Code Security

CVV2, CVC2 or CID codes are the 3 or 4 digit numbers on the back of most credit cards (and located on the front of American Express cards). The use of these codes is supported by the GDSs at the time of authorization as a way to determine if a cardholder has the card in their possession.

The credit card companies require that CVV2, CVC2, or CID codes are never written down, recorded or stored, on paper or electronically. Parties found storing these codes are subject to penalties.

ARC Memorial Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, May 31, 2010, in observance of Memorial Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 5/30/10. Your weekly sales report must be authorized by midnight Wednesday, June 2, 2010.

Ticket Modification/Voiding Schedule

Please note the following extension dates to modify and reconcile IAR transactions issued Friday, May 28 - Sunday May 30:

GDS/IAR Void Extension Date - Tuesday, June 1

Customer Care Center Hours

Tuesday - Wednesday 9:00 AM to 9:00 PM Eastern
Thursday - Friday 9:00 AM to 7:30 PM Eastern

ARC MarketPlace Webinar - Sign Up Soon

Join guest speaker George Cavanagh, Director of Sales for Smart Destinations, for this month's ARC MarketPlace webinar. Smart Destinations is the premier provider of unlimited admission sightseeing passes in 15 major North American travel destinations from Oahu to New York City. Smart Destinations' Go City Cards and Explorer Passes offer pre-paid access to over 425 museums, attractions, and tours for one low fixed price. George will be discussing how you can benefit from Smart Destinations products available on ARC MarketPlace.

Sign up now and mark your calendar - space is limited!

You'll receive login/call-in instructions via e-mail, after registration and prior to the training. We look forward to your participation!

Tip of the Week: Completing Refunds or Exchanges

When refunding or exchanging tickets, please remember to check the individual carrier's refund or exchange policy before issuing the refund or exchange in the GDS.

Please note that debit memos could be issued by carriers for transactions processed without proper waiver codes or ESACs.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |