Travel Agent Communications

PED 05/09/2010

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S7 Now Accepts American Express

Effective with sales of May 10, 2010 (PED 05/16/10), S7 (S7/421) now accepts American Express as a valid form of payment through ARC.

New IAR Time-Out Functionality

Based on feedback received in recent agency interviews, a new time-out functionality has been implemented in IAR. Although IAR sessions will still time out after 15 minutes of inactivity (as required for PCI/security reasons), a new pop-up window is now displayed to alert users when their IAR session is about to end.

The IAR Session Time-Out pop-up window is displayed after 13 minutes of inactivity and presents the IAR user with two options:

'Continue' - This option resets the time-out clock and keeps the IAR session active
'Close IAR' - This option closes IAR, prompts the user to close the browser window and displays the My ARC homepage

If no action is taken and another 2 minutes of inactivity passes, IAR automatically closes, prompts the user to close the browser window, and displays the My ARC homepage.

Automatically closing IAR will not close a My ARC session unless the last interaction with all open ARC tools (including My ARC) exceeded 15 minutes.

ARC Specialist Training at TRAMS Summer Camp - Save the Dates

Do you want the opportunity to earn or renew your ARC Specialist Certificate? The TRAMS Summer Camp is being held this August in Scottsdale, AZ, and ARC will be holding the ARC Specialist training program there at the discounted rate of $250.00. The program provides education on ARC's policies, procedures, products, and services, while students participate in written and verbal exercises in addition to group discussions. A certificate of training completion is presented at the end of the session. Save the dates of August 24th, 25th & 27th (testing day); the final registration details are TBD. Please stay tuned.

Tip of the Week: If You Have Upgraded to Internet Explorer 8

You can add the ARC secure websites as trusted sites to the Explorer 8 security zone.

In Internet Explorer 8, navigate to the tool login screen and enter (My Arc) or (Document Retrieval Service) or (ARC Memo Manager)
  • On the browser tool bar, click the Tools button, and then click Internet Options.
  • Click the Security tab.
  • Click the Trusted sites icon and then click the Sites button.
  • The tool's web address should be shown in the Add this website to the zone field
  • Click the Add button.
  • Click the Close button, and then click the OK button.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |