Travel Agent Communications

PED 04/11/2010

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2007 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2007 is available on CD through May 1. After this date, ARC is scheduled to purge the transaction information older than 39 months. Hurry to obtain this information before it is scheduled to be permanently deleted beginning in May.

This file provides you with your settled and voided transaction information for all PEDs in 2007. It comes equipped with FREE viewer software that allows you to easily search for a specific transaction, view it on screen, and print it onto a single page. Plus, the software is self-contained - there's nothing to install.

You can import the Transaction History text file into several popular software programs, such as Microsoft Excel and Access, in order to create reports, manage, sort, and analyze the data as you please. For more information, please call +1 703.816.8530, or click here to learn more.

Effective April 12 - Ticket Stock Return No Longer Required

ARC has eliminated the requirement that travel agents return unused ticket stock to ARC. Travel agents whose eticketing or other business practices have reduced their reliance on paper stock can destroy unused surplus and account for it by means of a simple affidavit submitted to ARC.

Effective April 12, the process for accounting and destroying unused ticket stock will be as follows:

Preparing the "Affidavit of Traffic Document Destruction"

  • Download Form 116 (Affidavit for Accountable Traffic Document Destruction)
  • Complete the form electronically, prepare the affidavit and proofread the stock control numbers to ensure accuracy. If you are destroying large quantities of stock and the inventory will not fit on one page, use additional forms as necessary
  • Fax the completed form to ARC @ +1 703.341.1228
  • Once the completed Affidavit for Accountable Traffic Document Destruction has been faxed to ARC, you need to destroy the documents listed on the form per the ARC destruction guidelines; Section 3.6, page 22 of the Industry Agents' Handbook.

Aircalin Now Accepts American Express

Effective with sales of April 12, 2010 (PED 04/18/10), Aircalin (SB/063) now accepts American Express as a valid form of payment through ARC.

Both Condor and UT Air Now Accept UATP

Effective with sales issued on April 12, 2010 (PED 04/18/10), both Condor (DE/881) and UT Air (UT/298) now accept UATP as a valid form of payment through ARC.

Carrier Update

Sri Lankan Airlines - Sri Lankan Airlines (UL/603) tickets should be issued only with fares extended/owned by UL. Fares published by other carriers between Colombo (CMB) and the United States with Sri Lankan Airlines segments should not be ticketed on Sri Lankan Airlines.

ARC & ASTA Co-Host Fraud Prevention Webinar

ARC and ASTA are co-hosting a webinar on Fraud Prevention Strategies: Protecting Your Business to be held on June 23. Go to ASTA's webinar registration page for details and an opportunity to sign up.

ARC MarketPlace Webinar - Everybody's listening... Are you?

Join guest speaker Kat Ploude, Director of Tourism Sales and Marketing from CityPass! CityPass is perfect for clients who crave savings and convenience - allowing CityPass holders to save time by skipping most main-entrance ticket lines. CityPass includes must-see attractions in 11 top destinations.

Join us on April 21st at 1pm EDT to explore how you can earn commissions and provide your clients wonderful travel experiences and dramatic savings of up to 50 percent on attraction admissions in New York, Atlanta, Boston, Chicago, Hollywood, Houston, Philadelphia, San Francisco, Seattle, Southern California, and Toronto.

Don't miss this unique ARC MarketPlace Webinar. Last month's webinar had a waitlist, so don't wait to sign up as space is limited.

You'll receive login/call-in instructions via e-mail, after registration and prior to the training. We look forward to your participation!

Tip of the Week: Exporting Memos in Memo Manager

I've been trying to Export my memos and it doesn't work!

You may need to check the security settings of your browser.

If you are using Internet Explorer:

  • Go to Tools and select Internet Options
  • On the Security tab be sure that the Internet icon is selected and then select Custom Level
  • Next, scroll down to the Downloads section
  • Under Automatic Prompting for file downloads select the Enable radio button
  • Then scroll down to the Miscellaneous section under "Display mixed content" and again select the Enable radio button

If security settings seem to be in place but exporting still is not successful, an alternative is to hold the Ctrl key down while initiating the export and to keep holding it through the entire exporting process.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |