Travel Agent Communications

PED 02/28/2010

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Eurofly Voluntarily Terminates from ARC

Due to the merger of Meridiana (IG/191) and Eurofly (GJ/736) to the new company of Meridiana fly (IG/191), Eurofly will delete from ARC effective Monday, March 8, 2010 (PED 03/14/10). Meridiana fly is providing agents with the following information and ticketing instructions:

  • Effective Sunday, February 28, 2010, all new sales transactions should be validated on Meridiana fly (IG/191)
  • Eurofly(GJ/736)-validated tickets issued prior to February 28, 2010 will be honored and accepted by Meridiana fly (IG/191)
  • Agents are requested to submit all outstanding transactions including refunds and exchanges to ARC prior to the deletion of Eurofly in ARC. Any GJ-validated transactions submitted with the agents' 03/14/10 sales report will be returned unprocessed, and should be sent directly to the attention of Eurofly at
    Telephone: +1 866.387.6359
    e-Mail: RVAGJ@meridiana.com

Both Adria Airways and Corsairfly Now Accept MasterCard and Visa

Effective with sales issued on March 1, 2010 (PED 03/07/10), both Adria Airways (JP/165) and Corsairfly (SS/923) now accept MasterCard and Visa as valid forms of payment through ARC.


Virgin Nigeria No Longer Accepts MasterCard or Visa

Effective with sales of March 1, 2010 (PED 03/07/10), Virgin Nigeria (VK/786) no longer accepts MasterCard and Visa as valid forms of payment through ARC.


ARC Electronic Miscellaneous Document (EMD) Information & Program Update at TRAMS

Travel agents visiting the ARC Booth at the TRAMS TMU Conference, being held this April in Las Vegas, will learn a great deal more about the Electronic Miscellaneous Document (EMD). Due for introduction and industry-wide availability through ARC this fall, the EMD will replace the traditional MCO and other remaining paper transactions. An EMD will accommodate multiple ancillary charges within a single transaction and even link to multiple legs of an airline ticket providing significant process efficiency and flexibility, along with much greater account data tracking. Please stop by and learn more about the EMD from ARC, this April at the TRAMS TMU Conference.


ARC Specialist Training Session At TRAMS TMU

Do you want the opportunity to earn or renew your ARC Specialist Certificate? If so, register now for the TRAMS TMU conference in Las Vegas, Nevada, with the discounted rate of $125.00. ARC developed the ARC Specialist Program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services. Students participate in written and verbal exercises in addition to group discussions. Students need to bring a battery-powered calculator and writing materials. A certificate of training completion will be presented at the end of the session. For more information or to register, please click here.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com