Travel Agent Communications

PED 02/14/2010

Start a conversation... Join a conversation at

Vietnam Airlines Now Accepts UATP

Effective with sales of February 8, 2010 (PED 02/14/10), Vietnam Airlines (VN/738) accepts UATP as a valid form of payment through ARC.

Best Practices for Travel Agents with IAR Reporting

Do you have a backup plan in place with respect to IAR Reporting? Did you know you can access your IAR Report from any PC that is internet accessible?

It is best to have a backup plan in case of inclement weather or other circumstances creating difficulty in submitting your sales report on time.

When creating your backup plan, here are some things to consider:

  • You can submit your IAR report from any computer that is internet accessible
  • All of ARC's tools are accessible via the internet
  • Have a person in place that is capable of doing the IAR report
  • It is recommended that each user have their own IAR and DRS log-in
  • If you have personnel changes, don't forget to update your My ARC, DRS and Memo Manager administration especially when it involves the Primary Administrators and Security Manager
  • If you are traveling, don't forget any time differences between your destination and ARC. The IAR report is due by 11:59 p.m. ET on Tuesdays.

And please remember you have the support of ARC's Customer Care Center to assist you with any reporting-related issues, even if you are submitting your report from an offsite location.

The Customer Care Center may be reached at 703.816.8003 or The Customer Care Center hours are:

Monday & Tuesday 9:00am - 9:00pm ET
Wednesday thru Friday 9:00am - 7:30pm ET

TSA Secure Flight Information Program Information - Redress Numbers

Airlines continue to transition their watch list matching to the Transportation Security Administration's Secure Flight program. In addition to providing a full name, date of birth, and gender, the passenger may also have applied and received a "Redress Number". For further information on the DHS Redress Number, please click here.

ARC Specialist Training Session At TRAMS TMU

Do you want the opportunity to earn or renew your ARC Specialist Certificate? If so, register now for the TRAMS TMU conference in Las Vegas, Nevada, with the discounted rate of $125.00. ARC developed the ARC Specialist Program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services. Students participate in written and verbal exercises in addition to group discussions. Students need to bring a battery-powered calculator and writing materials. A certificate of training completion will be presented at the end of the session. For more information or to register, please click here.

Notice of Changes to the Agent Reporting Agreement

The Board of Directors of Airlines Reporting Corporation (ARC), following consultation with travel agent and carrier representatives, have approved a number of changes to the ARC Agent Reporting Agreement ("Agreement"). The amended Agreement and summary of changes are available for review on ARC's home page at and will be published in a future edition of the online Industry Agents' Handbook.

Please be advised, in accordance with section XXV of the Agreement - Memorandum of Agreement and Alternative Means of Concurrence - these changes will be effective March 15, 2010. Your continued participation with ARC under the Agreement after the March 15, 2010, effective date will serve as acceptance of the aforementioned amendments.

Please contact ARC's Customer Care Center at or call +1 703.816.8003 if you have any questions.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |