Travel Agent Communications

PED 02/07/2010

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TAAG Angola Airlines Joins ARC

TAAG Angola Airlines (DT/118) has joined ARC as a participating carrier effective with sales on February 8, 2010 (PED 02/14/10).

TAAG Angola Airlines has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of TAAG Angola Airlines unless specifically advised to the contrary by the carrier. Currently, TAAG Angola Airlines accepts Cash as the only form of payment through ARC.

With headquarters in Luanda, Republic of Angola, TAAG Angola Airlines operates scheduled domestic flights to 15 destinations from its hub at 4 de Fevereiro Airport (LAD) in Luanda, as well as regional routes to 13 destinations, such as Johannesburg, South Africa, Windhoek, Namibia and Brazzaville, Republic of Congo. TAAG offers international flights to Lisbon, Portugal; Rio de Janeiro and Sao Paulo, Brazil; Paris, France; London, England; Frankfurt, Germany; Beijing, China, and Dubai in the United Arab Emirates.

TAAG operates a fleet of Boeing 737, 747 and 777 aircraft and is displayed in the following GDSs: Amadeus, Galileo, Sabre and Worldspan.

For inquiries, reservations, or sales information, contact the offices listed below:

TAAG Angola Airlines
ARC Agent's Support Office
Telephone: +1 201.526.7789

Notice of Changes to the Agent Reporting Agreement

The Board of Directors of Airlines Reporting Corporation (ARC), following consultation with travel agent and carrier representatives, have approved a number of changes to the ARC Agent Reporting Agreement ("Agreement"). The amended Agreement and summary of changes are available for review on ARC's home page at and will be published in a future edition of the online Industry Agents' Handbook.

Please be advised, in accordance with section XXV of the Agreement - Memorandum of Agreement and Alternative Means of Concurrence - these changes will be effective March 15, 2010. Your continued participation with ARC under the Agreement after the March 15, 2010, effective date will serve as acceptance of the aforementioned amendments.

Please contact ARC's Customer Care Center at or call +1 703.816.8003 if you have any questions.

Presidents' Day Holiday Information

ARC's offices will be open on Monday, February 15, 2010, for the Presidents' Day Holiday. Your weekly sales report for PED 02/14/10 must be authorized by midnight Tuesday, February 16th. The GDS Void/IAR Reconciliation date is Monday, February 15th.

If you have any questions, please contact the Customer Care Center at +1 703.816.8003.

PED 02/07/10 Void Window Extension

Due to inclement weather in the Mid-Atlantic (District of Columbia, Delaware, New Jersey, New York, Pennsylvania, Virginia, West Virginia) region in recent days, VOID/MODIFY windows for tickets issues Fri, Sat and Sun in these specific states have been extended until Tue Feb 9.

Agents should check the IAR sign-on screen and/or for additional weather-related operational updates.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |