Travel Agent Communications

PED 01/31/2010

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GOL/Varig Announces Implementation of e-Ticketing in Amadeus

Effective February 2nd, 2010, GOL Linhas Aéreas Inteligentes (GOL/Varig - G3/127) will implement e-ticketing in Amadeus, thereby enabling ARC settlement for all G3-validated transactions. G3/127 tickets can be issued now by Sabre and Amadeus subscribers with other GDS's to follow soon.

For more information or questions, please contact GOL/Varig at:
Telephone: +55 11 55044410 (dial option 1 and then option 2)

2007 ARC Transaction History File Now Available

ARC's Transaction History File containing your organization's transaction data for all of 2007 is available on CD through May 1. After this date, ARC is scheduled to purge the transaction information older than 39 months. Hurry to obtain this information before it is scheduled to be permanently deleted beginning in May.

This file provides you with your settled and voided transaction information for all PEDs in 2007. It comes equipped with FREE viewer software that allows you to easily search for a specific transaction, view it on screen, and print it onto a single page. Plus, the software is self-contained - there's nothing to install.

You can import the Transaction History text file into several popular software programs, such as Microsoft Excel and Access, in order to create reports, manage, sort, and analyze the data as you please. For more information, please call +1 703.816.8530, or click here to learn more.

Presidents' Day Holiday Information

ARC's offices will be open on Monday, February 15, 2010, for the Presidents' Day Holiday. Your weekly sales report for PED 02/14/10 must be authorized by midnight Tuesday, February 16th. The GDS Void/IAR Reconciliation date is Monday, February 15th.

If you have any questions, please contact the Customer Care Center at +1 703.816.8003.

Tip of the Week: Receiving Payments for Credit Memos in Memo Manager

Do you have a credit memo that you want to accept and receive the payment for? Please remember that to accept a credit memo for payment, you also have to "Pay Full" the credit memo to send it to IAR and therefore receive payment via your weekly IAR report.

At the Memo Detail screen,

  • Click the Pay Full button.
  • Once selected, the Memo Manager - Save screen displays, stating "Accepted amount is 0.00*. Are you sure you want to accept this memo?"
  • Click the Yes button to save the changes.
  • Once selected, you will see a confirmation at the top of the screen that the payment was successfully submitted to IAR.
  • Click the Cancel button to exit the screen without saving changes.
  • Once selected, the Memo Detail screen displays.

*The amount will reflect the "Pay Full" amount of the memo.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |