Travel Agent Communications

PED 12/13/2009

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B&H Airlines Joins ARC

B&H Airlines (JA/995) has joined ARC as a participating carrier, effective with sales on December 14, 2009 (PED 12/20/09).

With headquarters in Sarajevo, Bosnia and Herzegovina, B&H Airlines operates scheduled flights from/to Sarajevo to/from Istanbul, Vienna, Zurich, Frankfurt, Dusseldorf, Stockholm, Gothenburg and Copenhagen. B&H Airlines operates Boeing 737 and ATR 72 airfcraft.

B&H Airlines has elected the General Concurrence method of agent appointment whereby all ARC-accredited agencies and corporate travel departments are automatically appointed as agents of B&H Airlines unless specifically advised to the contrary by the carrier. At this time, B&H Airlines accepts cash as the only form of payment through ARC.

For inquiries, reservations or sales information, please contact:

B&H Airlines
Branilaca Sarajeva 15
71000 Sarajevo, Bosnia and Herzegovina
Reservations: +387 33 550 125, +387 33 550 126

2010 Annual Agency Fee & Quarterly Transaction Fee

The 2010 annual agency fee of $175.00 will be collected by an electronic draft drawn against your bank account. The agency fee draft will be presented for payment on or after January 21, 2010, and will appear on your bank statement as ARC Core Participation Fee. A separate $175.00 draft will be issued for each active agency and STP location of record as of January 10, 2010, and will be drawn against the bank account you have designated for that particular office. Only one draft will be issued for consolidated drafting agents.

Quarterly Transaction Fees

The transaction fee is assessed quarterly. For the fourth quarter 2009, the fee is $.019 (1 and 9/10ths of a cent). Agencies reporting an aggregate of less than 1,000 transactions per quarter will not be assessed transaction fees. The maximum number of transactions for which an agency can be charged in a quarter is 1.875 million transactions per entity. A separate debit representing the fee will be drawn on or after January 21, 2010 against the account designated by your agency. Only one draft will be issued for consolidated drafting agents.

Note: The per-transaction fee for 2010 will increase from $.019 (1 and 9/10ths of a cent) to $.020 (2 cents) per transaction. The transaction maximum will increase from 1.875 million to 2.0 million. There will be no change to the 1,000 transaction minimum. The new fee will be effective beginning with the first quarter of 2010 which will be billed on or after April 22, 2010.

ARC Christmas Holiday Information

Sales Report Submission

ARC's offices will be closed on Friday, December 25, 2009, in observance of the Christmas holiday. Your weekly sales report for PED 12/27/09 must be authorized by midnight, Tuesday, December 29.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued on Thursday, December 24:

GDS Void/IAR Reconciliation Date - Monday, December 28

Customer Care Center hours for Christmas Week

Monday, December 21 & Tuesday, December 22: 9:00am - 9:00pm ET
Wednesday, December 23: 9:00am - 7:30pm ET
Thursday, December 24: 9:00am - 5:30pm ET
Friday, December 25: Closed for Christmas

Emergency Document Orders During the Christmas Holiday

In observance of the Christmas Holiday, ARC will be closed, December 25, 2009. To ensure that your order is processed in time for delivery your order should be placed in advance of our 4:00 pm cut off.

Orders placed Wednesday, December 23:

Next Day Delivery - your order will be delivered on Thursday, December 24
2nd Day Delivery - your order will be delivered on Monday, December 28

Orders placed on Thursday, December 24 and Friday, December 25:

Will not be processed until Monday, December 28
Will follow the normal delivery schedule

If you have any questions, please contact the Customer Care Center at 703.816.8003 or by email at

ARC MarketPlace - Ring in the New Year with More Commissions

'Tis the season to earn some extra commissions for yourself while providing your clients with great holiday travel ideas! Whether entertaining relatives at home or hitting the road, don't let your clients start their holidays unprepared. Join this webinar to learn about a wide variety of unique tours and activities. Trust us, there's no better gift than the peace of mind you'll provide your clients by helping them get those tour or theater tickets in advance. And with those extra bookings, there'll be some extra jingle in your pockets too!

Don't miss this month's ARC MarketPlace Webinar. Space is limited, so sign up now (Click Here) for this free session on Wednesday, December 16th from 1pm-2pm EST. You'll receive login/call-in instructions via e-mail, after registration and prior to the training.

We look forward to your participation!

Tip of the Week: BOS Download History

Want to check on the status of your BOS download?

The BOS File Download History screen shows the user a history of BOS files that have been created, the date and time of download, the status of the download, the user who requested the file and any comments related to the file.

To view the BOS File Download History, at the IAR Home Page screen:

  1. Click the global BOS header; the default Create BOS Internet File screen will display.
  2. Next, click the Download BOS File tab and the Download BOS Internet File screen displays.
  3. The results will show requested file names and times, with the file status located in the Status column.

Please remember that after the file shows requested, the history results are being created. All relevant BOS file results will be loading until completed.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |