Travel Agent Communications

PED 11/29/2009

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2010 Accreditation and Training Rates

Please note that on January 1, 2010 new Accreditation Application and Training rates will go into effect. These rates can be viewed here.

For assistance with any inquiries, please contact the Accreditation team at 703.816.8016 or request assistance here on arccorp.com

GOL/Varig (G3/127) Announces Implementation of e-Ticketing

Effective December 1st, 2009, GOL Linhas Aéreas Inteligentes (GOL/VARIG) will implement e-ticketing in the GDS's thereby enabling ARC settlement for all G3/127-validated transactions. Initially, G3/127 tickets can only be issued by Sabre subscribers, but other GDS's will follow shortly.

In addition to cash, GOL/VARIG accepts American Express, MasterCard, Visa, and UATP as valid forms of payment through ARC. GOL/VARIG will offer 5% commissions on all G3/127 validated E-tickets.

GOL/VARIG operates a fleet of Boeing 737 Next Generation aircraft with approximately 800 daily flights to 49 destinations within Brazil, and nine major destinations in South America.

For more information or questions, please contact GOL/VARIG at:

www.voegol.com.br
Telephone: +55 11 55044410 (dial option 1 and then option 2)
E-mail: ventas@golnaweb.com.br

Zambezi Airlines Now Accepts MasterCard and Visa

Effective with sales issued on Monday, November 30, 2009 (PED 12/06/09), Zambezi Airlines (ZJ/707) accepts MasterCard and Visa as valid forms of payment through ARC.

Tip of the Week: Disputing Memos in Memo Manager

Have a memo that you need to dispute or to request additional information to complete your research? You can do that in Memo Manager.

To dispute a memo, at the Memo Detail screen:

  1. Click the Dispute button.
  2. Once selected, the Memo Manager - Dispute screen displays.
  3. Type the dispute dollar value in the Dispute Amount textbox.
  4. Type any comments concerning the dispute in the Comment (public) textbox.
  5. Click the Submit button.
  6. Once selected, the Memo Manager - Save screen displays asking "Do you want to submit changes?"
  7. Click the Yes button to save the changes.

Please note, if you are simply entering comments in the public correspondence to a carrier, the status of the memo will not change. Therefore, if you are actually disputing a memo, we recommend using the dispute feature outlined above.

Once you have completed this process, the status of the memo will change to Open-Dispute Pending. The carrier will know you have submitted a dispute as they will be working memos in the Open-Dispute Pending status. At this point, the carrier will either accept or reject the dispute.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com