Travel Agent Communications

PED 11/22/2009

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


2010 Accreditation and Training Rates

Please note that on January 1, 2010 new Accreditation Application and Training rates will go into effect. These rates can be viewed here.

For assistance with any inquiries, please contact the Accreditation team at 703.816.8016 or request assistance here on arccorp.com.


ARC Scheduled Maintenance - Sunday, November 29

Due to scheduled network maintenance, the following ARC systems will be unavailable the first half of this coming Sunday, November 29:

My ARC
IAR
ARC Memo Manager
ARC MarketPlace
PayABill

Maintenance is scheduled to be begin 12:00 AM ET on Sunday and will last until 12 Noon. All systems are expected to resume full operation at that time on Sunday afternoon.

Note to BOS users: BOS files will be generated after access to IAR is restored.


ARC Thanksgiving Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, November 26, 2009, in observance of the Thanksgiving Holiday. The Customer Care Center will be open on Friday, November 27. Your weekly sales report for PED 11/29/09 must be authorized by midnight, Tuesday, December 1.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued on Wednesday, November 25:

GDS Void/IAR Reconciliation Date - Friday, November 27

Customer Care Center hours for Thanksgiving Week:

Monday, November 23 & Tuesday, November 24: 9:00am - 9:00pm EST
Wednesday, November 25: 9:00am - 7:30pm EST
Thursday, November 26: Closed for Thanksgiving
Friday, November 27: 9:00am - 5:30pm EST

Please note that the Customer Care Center will be open on Friday, November 27. If you have any questions, please contact the Customer Care Center at 703.816.8003 or email at ccchelp@arccorp.com.


Emergency Document Orders During the Thanksgiving Holiday

In observance of the Thanksgiving Holiday, ARC will be closed, November 26 and - except for the Customer Care Center - Friday, November 27, 2009.

Emergency orders placed Wednesday, November 25 before 4pm EST will ship the same day and arrive on Friday, November 27 2009.

2nd Day Delivery orders placed on Wednesday, November 25 before 4:00 EST will arrive Monday, November 30.

Emergency orders placed Friday, November, 27 will ship on Monday, November 30 and arrive Tuesday, December 1, 2009.

Please place your document order early to avoid delays. You may direct any questions to ARC's Customer Care Center at 703.816.8003.


Tip of the Week: 2010 Holiday Schedule and 2010 Processing Calendar Available Online

The 2010 Holiday Schedule and 2010 Processing Calendar are both now available online. They may be found on www.arccorp.com under 'Top Resources' (2010 Holiday Schedule and 2010 Processing Calendar).


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com