Travel Agent Communications

PED 11/08/2009

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Veteran's Day Holiday Will Delay Cash Disbursements One Day

Federal Banking Institutions will be closed on Wednesday, November 11, 2009, in observance of the Veteran's Day holiday. Due to this closure, cash disbursements for PED 11/01/09 will be generated on Thursday, November 12, 2009.


ARC Scheduled Maintenance - Sunday, November 15

Due to scheduled network maintenance, the following ARC systems will be unavailable this coming Sunday, November 15:

My ARC
IAR
ARC Memo Manager
ARC MarketPlace

Maintenance is scheduled to be begin 12:00 pm ET on Sunday and will last until 7:00 am ET Monday (November 16, 2009). All systems are expected to resume full operation at that time on Monday morning.

Special note for BOS users: Any automated BOS PM file scheduled for Sunday evening (November 15) will not be generated. However, the automated AM BOS files for both Sunday and Monday will be delivered as regularly scheduled.


ARC Thanksgiving Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, November 26, 2009, in observance of the Thanksgiving Holiday. The Customer Care Center will be open on Friday, November 27. Your weekly sales report for PED 11/29/09 must be authorized by midnight, Tuesday, December 1.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued on Wednesday, November 25:

GDS Void/IAR Reconciliation Date - Friday, November 27

Customer Care Center hours for Thanksgiving Week:

Monday, November 23 & Tuesday, November 24: 9:00am - 9:00pm EST
Wednesday, November 25: 9:00am - 7:30pm EST
Thursday, November 26: Closed for Thanksgiving
Friday, November 27: 9:00am - 5:30pm EST

Please note that the Customer Care Center will be open on Friday, November 27. If you have any questions, please contact the Customer Care Center at 703.816.8003 or email at ccchelp@arccorp.com.


Emergency Document Orders During the Thanksgiving Holiday

In observance of the Thanksgiving Holiday, ARC will be closed, November 26 and - except for the Customer Care Center - Friday, November 27, 2009.

Emergency orders placed Wednesday, November 25 before 4pm EST will ship the same day and arrive on Friday, November 27 2009.

2nd Day Delivery orders placed on Wednesday, November 25 before 4:00 EST will arrive Monday, November 30.

Emergency orders placed Friday, November, 27 will ship on Monday, November 30 and arrive Tuesday, December 1, 2009.

Please place your document order early to avoid delays. You may direct any questions to ARC's Customer Care Center at 703.816.8003.


Tip of the Week: Scheduled Tables

Are you tired of requesting BOS files every morning? A BOS Scheduled Table may help.

Scheduled Tables are used to automatically process reports that target specific activity by day of week for the current and/or previous PED or by specific transaction type such as refunds or voids.

The scheduled tables function may be used to:

  • Monitor specific activity for one location, all locations or by a region.
  • Process files for the current and/or previous PED on any day of the week.
  • Exclude unwanted information.

IAR processing allows for a Sales Report to be authorized with errors. If that occurs, the errors roll to the next open Sales Report. Because of this, there is the potential that the IAR Sales Report and an agent's BOS will not reconcile.

Information on how to create a Scheduled Table can be found in the Back Office (BOS) Section on the IAR Help page here.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com