Travel Agent Communications

PED 10/25/2009

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ARC Scheduled Network Maintenance - Sunday, November 1

Due to scheduled network maintenance, the following ARC systems will be unavailable this coming Sunday, November 1:

ARC Memo Manager
ARC MarketPlace

Maintenance is scheduled to be begin 12:00 pm ET on Sunday and will last until 7:00 am ET Monday (November 2, 2009). All systems are expected to resume full operation at that time.

US Helicopter No Longer Accepts UATP

Effective with sales of October 26, 2009 (PED 11/01/09), US Helicopter (UH/116) no longer accepts UATP as a valid form of payment through ARC.

ARC Launches New ARC Specialist Question Pool for Testing

Effective November 1, 2009, a new ARC Specialist Question and Answer Pool will be used for the ARC Specialist examination. ARC Specialist candidates who are planning on testing after November 1, 2009 will need the new set of questions for study purposes. The new ARC Specialist Question and Answer Pool can be found here on the ARC Specialist training page.

ARC MarketPlace - Are You Missing Out on Valuable Commissions?

Travel agents are earning an average $26 commission on destination activities booked through the ARC MarketPlace. Set aside one hour on your calendar to learn how you too can grow your commission revenues - you'll be glad you did!

Join Ken Frohling of Viator, the world leader in destination activities and content provider for ARC MarketPlace, for this special Webinar. Ken will share his latest tips to help you up-sell with confidence.

Beyond your commission, why book tours & activities with ARC MarketPlace and Viator?

  • Low price guarantee
  • No-fee cancels up to 7 days out
  • No fee to change your dates
  • Hand-picked tours & experiences
  • 100,000+ unbiased reviews
  • Customer care available 24/7

Don't miss this unique ARC MarketPlace Webinar. Space is limited, so sign up now (Click Here) for this free session on Thursday, October 29th from 1pm-2pm ET. You'll receive login/call-in instructions via e-mail, after registration and prior to the training.

We look forward to your participation!

Tip of the Week: Disputing Memos in Memo Manager

Have a memo that you need to dispute or to request additional information to complete your research? You can do that in Memo Manager.

To dispute a memo, at the Memo Detail screen:

  1. Click the Dispute button.
  2. Once selected, the Memo Manager - Dispute screen displays.
  3. Type the dispute dollar value in the Dispute Amount textbox.
  4. Type any comments concerning the dispute in the Comment (public) textbox.
  5. Click the Submit button.
  6. Once selected, the Memo Manager - Save screen displays asking "Do you want to submit changes?"
  7. Click the Yes button to save the changes.

Please note, if you are simply entering comments in the public correspondence to a carrier, the status of the memo will not change. Therefore, if you are actually disputing a memo, we recommend using the dispute feature outlined above.

Once you have completed this process, the status of the memo will change to Open-Dispute Pending. The carrier will know you have submitted a dispute as they will be working memos in the Open-Dispute Pending status. At this point, the carrier will either accept or reject the dispute.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |