Travel Agent Communications

PED 10/18/2009

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2009 Quarterly Transaction Fees - 3rd Quarter Reminder

The transaction fee is assessed quarterly. In 2009, the fee is $.019 (1 and 9/10ths of a cent). Agencies reporting an aggregate of less than 1,000 transactions per quarter will not be assessed transaction fees. The maximum number of transactions for which an agency can be charged in a quarter is 1.875 million transactions per entity. A separate debit representing the fee will be drawn on or after October 22, 2009, against the account designated by your agency. Only one draft will be issued for consolidated drafting agents.

Air Mauritius Joins ARC

Air Mauritius (MK/239) has joined ARC as a participating carrier effective with sales on October 19, 2009 (PED 10/25/09).

Air Mauritius is the national carrier of the Republic of Mauritius in the Indian Ocean. Created in 1967, Air Mauritius current operates a fleet of five A340-300, two A340-300E, two A319-100, one A330-200 and two ATR72-500s.

Air Mauritius has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Air Mauritius. At this time, Air Mauritius accepts American Express, MasterCard, Visa and cash as valid forms of payment through ARC.

For inquiries, reservations, or sales information, please contact:

Ms. Kirti Surendran
Air Mauritius, GSA
450 7th Avenue, Suite 705
New York, NY 10123
Telephone: +1 212.279.6601
Fax: +1 212.279.6602
Toll-free: +1 800.537.1182

ARC Launches New ARC Specialist Question Pool for Testing

Effective November 1, 2009, a new ARC Specialist Question and Answer Pool will be used for the ARC Specialist examination. ARC Specialist candidates who are planning on testing after November 1, 2009 will need the new set of questions for study purposes. The new ARC Specialist Question and Answer Pool can be found here on the ARC Specialist training page.

ARC-Participating Carriers Now Accepting Diners Club International

Effective with sales of October 19, 2009 (PED 10/25/09), the following carriers now accept Diners Club International as a valid form of payment through ARC:

Aeroflot Russian Airlines (SU/555)
Air Seychelles (HM/061)
Emirates (EK/176)
Finnair (AY/105)
Gulf Air (GF/072)
LOT Polish Airlines (LO/080)
South African Airways (SA/083)

ARC MarketPlace - Are You Missing Out on Valuable Commissions?

Travel agents are earning an average $26 commission on destination activities booked through the ARC MarketPlace. Set aside one hour on your calendar to learn how you too can grow your commission revenues - you'll be glad you did!

Join Ken Frohling of Viator, the world leader in destination activities and content provider for ARC MarketPlace, for this special Webinar. Ken will share his latest tips to help you up-sell with confidence.

Beyond your commission, why book tours & activities with ARC MarketPlace and Viator?

  • Low price guarantee
  • No-fee cancels up to 7 days out
  • No fee to change your dates
  • Hand-picked tours & experiences
  • 100,000+ unbiased reviews
  • Customer care available 24/7

Don't miss this unique ARC MarketPlace Webinar. Space is limited, so sign up now (Click Here) for this free session on Thursday, October 29th from 1pm-2pm EST. You'll receive login/call-in instructions via e-mail, after registration and prior to the training.

We look forward to your participation!

Tip of the Week: BOS Download History

Want to check on the status of your BOS download?

The BOS File Download History screen shows the user a history of BOS files that have been created, the date and time of download, the status of the download, the user who requested the file and any comments related to the file.

To view the BOS File Download History, at the IAR Home Page screen:

  1. Click the global BOS header; the default Create BOS Internet File screen will display.
  2. Next, click the Download BOS File tab and the Download BOS Internet File screen displays.
  3. The results will show requested file names and times, with the file status located in the Status column.

Please remember that after the file shows requested, the history results are being created. All relevant BOS file results will be loading until completed.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |