Travel Agent Communications

PED 10/04/2009

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


Discover Acquires Diners Club International

Discover has acquired Diners Club International. As a result, effective with sales of October 12, 2009 (PED 10/18/09), all carriers that currently accept Discover will also accept Diners Club International as a valid form of payment through ARC.

Diners Club International-accepting carriers that are not currently Discover merchants will, in most cases, no longer accept Diners Club International. A list of these carriers will be transmitted as a supplementary TAC later in the week.


Olympic Air Now Accepts MasterCard and Visa

Effective with sales of Monday, October 5, 2009 (PED 10/11/09), Olympic Air (OA/050) accepts MasterCard and Visa as valid forms of payment through ARC. In addition, agents will be able to submit refunds and exchanges for Visa and MasterCard transactions previously settled on Olympic Airlines (OA/050).


XA (Agricultural Inspection Fee) Tax Increase

The US Department of Agriculture has issued an interim rule, raising the current Agricultural Inspection Fee (XA) from $5.00 to $5.50, effective November 1, 2009, for tickets issued on or after November 1, 2009, through September 30, 2010.

This fee is assessed for travel from any international point (including Canada) into the US and Puerto Rico.


US Air Passenger Transportation Taxes Extended Through December 31, 2009

The Federal Aviation Administration Extension Act was signed into law on October 1, 2009, extending the expiration date for current US Air Passenger Transportation taxes through December 31, 2009. The extension applies to the US Ticket Tax, the Alaska/Hawaii Ticket Tax, the US International Departure Tax, the US International Arrival Tax, and the US Flight Segment Tax.

These taxes must be collected on all taxable amounts paid through that date, even if a passenger's transportation begins after that date.

Taxes collected for travel that begins after December 31, 2009 may be subject to refund if the tax is not extended. Congress may extend the tax in its current form or may revise it. ARC will inform agents if collection of the tax will continue after December 31, 2009.


UT Air Accepts American Express and Diners Club International

Effective with sales issued on October 5, 2009 (PED 10/11/09), UT Air (UT/298) accepts American Express and Diners Club International as valid forms of payment through ARC.


Tip of the Week: Online Help

When working in the My ARC, ARC Document Retrieval Service (DRS), IAR, or Memo Manager, you can find help online.

To access the online help, click on 'Help' in the upper right corner of the main blue-gray area. This will open up a new window with the first topic relevant to that screen. If the task you want to perform is not listed, click 'Show' in the upper left corner for the entire Help File listing.

Once you open the expanded view, you can:

  • browse the Table of Contents
  • search an index of keywords
  • perform a general search

To access the different features, click on the 'Table,' 'Index,' 'Search,' or 'Glossary' buttons in the upper left corner.

To browse the Table of Contents, click on the 'Table' button. On the left side bar, click on the page or book icon to view topic.

To search the Index, click on the 'Index' button. Type topic you want to view. Click on topic from the list on the left side bar to view topic.

To perform a general Search, click on the 'Search' button. Type the topic you want to view, click on 'Go' and then click on the topic from the results list on the left side bar.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com