Travel Agent Communications

PED 09/13/2009

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Continental Airlines Adds Texas to Specific Appointment

Effective 10/01/09, Continental Airlines (CO/005) requires Specific Appointment of new agents or agents undergoing a Type II or Type V ownership change in the state of Texas. This is in addition to the current Specific Appointment requirement for this carrier in the states of Arizona, California, New Jersey & New York. Continental Airlines' participation in ARC uses the General Concurrence method of appointing travel agents in all other states.

Aviacsa Airlines No Longer Accepts UATP

Effective with sales of September 14, 2009 (PED 09/20/09), Aviacsa Airlines (6A/095) no longer accepts UATP as a valid form of payment through ARC.

Tip of the Week: ARC Generated (Automated) Refunds

IAR has been enhanced to address the occasional issue of unapplied/drop voids. An unapplied or dropped void is a GDS void that is received by IAR after its corresponding sales transaction has been processed and extracted to the carrier. As a result, an agent's effort to void the transaction cannot be applied. The main reasons for this occurrence are due to one or more of the following "timing" issues:

  • The local time where an agency is located
  • The "pseudo city" time zone an agent uses to void a transaction
  • The local time zone of the GDS Data center
  • The GDS cutoff time for outputting transactions on daily SPRF files (data files from the GDSs) sent to ARC
  • The receipt of SPRF files by ARC

To alleviate this issue, when an unapplied void is received, IAR automatically creates a refund. The refund is displayed in IAR and is output to the validating carrier. In IAR, the Refund Details screen displays "ARC created document" to indicate the refund was generated by ARC as a result of an unapplied void.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |