Travel Agent Communications

PED 09/06/2009

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


Air Dominicana Joins ARC

Air Dominicana (ED/852) has joined ARC as a participating carrier effective with sales on September 7, 2009 (PED 09/14/09).

With headquarters in Santo Domingo, Dominican Republic, Air Dominicana operates regular flights between Santo Domingo and the cities of New York (JFK) and Miami (MIA). Air Dominicana operates Boeing 733-400 aircraft.

Air Dominicana has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Air Dominicana. At this time, Air Dominicana accepts cash as the only valid form of payment through ARC.

For inquiries, reservations, or sales information, contact the offices listed below:

(For US except Florida)

See USA Tours
c/o Betty Lamas-Saborido
1001 Avenue of the Americas
8th Floor
New York, NY 10018
Telephone: +1 212.921.2381
garino@seeusatours.com

(For Florida)

MK Travel
c/o Amelia Cachaldora
999 Ponce de León Blvd.
Suite 50
Coral Gables, FL 33134
Telephone: +1 305.444.7800

ARC Suspends Processing of KD Avia

ARC has learned that KD Avia (KD/093) has suspended operations. Accordingly, ARC is suspending its Agreement with the carrier and will cease processing all KD-validated transactions effective September 14, 2009 (PED 09/20/09).

Any KD-validated transactions submitted with agent's 09/20/09 sales report will be returned unprocessed and agents should send transactions directly to the KD Avia for processing:

KD AVIA
A/P Khrabrovo Guryevskiy District
Kaliningrad, Russia

Tip of the Week: Paying Debit or Credit Memos in Full

ARC Memo Manager gives you the ability to pay in full a memo from the Memo Detail screen or from the Memo Listing screen. To make a full payment on a memo:

At the Memo Detail screen,

  1. Click the Pay Full button.
  2. Once selected, the Memo Manager - Save screen displays stating "Accepted amount is 0.00*. Are you sure you want to accept this memo?".
  3. Click the Yes button to save the changes.
  4. Once selected, you will see a confirmation at the top of the screen that the payment was successfully submitted to IAR.
  5. Click the Cancel button to exit the screen without saving changes.
  6. Once selected, the Memo Detail screen displays.

*The amount will reflect the "Pay Full" amount of the memo.

At the Memo Listing screen:

  1. Select the memo(s) you would like to pay.
  2. Click the Pay button
  3. A confirmation dialog box will be displayed "Are you sure you want to submit selected memos for payment?"
  4. If you are sure you want to submit for payment, click the Yes, continue button and the payment(s) will be submitted.
  5. If you are not sure you want to submit the memo(s) for payment at this point, click the No, cancel button and the Memo Listing screen will be displayed.

Please remember to accept a credit memo for payment, you would also Pay Full the credit memo to send it to IAR to receive payment via your weekly IAR report.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com