Travel Agent Communications

PED 08/30/2009

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ARC Labor Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, September 7, 2009, in observance of Labor Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 09/06/09. Your weekly sales report must be authorized by midnight Wednesday, September 9, 2009.

Ticket Modification/Voiding Schedule

Please note the following extension dates to modify and reconcile IAR transactions issued Friday, September 4 - Sunday, September 6:

GDS and IAR Void Extension Date - Tuesday, September 8

Customer Care Center Hours

Tuesday - Wednesday 9:00 AM to 9:00 PM ET
Thursday - Friday 9:00 AM to 7:30 PM ET

Placing Emergency Document Requisition Orders Before the Labor Day Holiday

As ARC will be closed Monday, September 7, 2009 in observance of Labor Day, emergency orders placed Friday, September 4 before 4:00 PM ET will be delivered Tuesday, September 8 due to UPS scheduling. Please order your ticket stock accordingly.

Oman Air Now Accepts American Express, MasterCard & Visa

Effective with sales of August 31, 2009 (PED 09/06/09), Oman Air (WY/910) now accepts American Express, MasterCard and Visa as valid forms of payment through ARC.

Turkish Airlines No Longer Accepts Diners Club International

Effective with sales of August 31, 2009 (PED 09/06/09), Turkish Airlines (TK/235) no longer accepts Diners Club International as a valid form of payment through ARC.

ARC MarketPlace Reminder

Please remember to enter your correct ARC Number or ARC MarketPlace ID when making a booking to ensure your commission payment is paid to you promptly. Here are a few suggestions to keep in mind when booking on ARC MarketPlace:

  • Use all 8 digits of your ARC Number including the leading zero, do not use dashes or spaces
  • Use the exact ARC MarketPlace ID you registered for
  • Make sure the ARC MarketPlace ID is limited to 12 alpha-numeric characters
  • Remember to type in leading zeros when you book if they are part of your ARC MarketPlace ID (e.g., 00123456)
  • ARC MarketPlace IDs are not case sensitive
  • Do not use any spaces or special characters - ARC MarketPlace IDs must be alpha-numeric only

Tip of the Week: Disputing Memos in Memo Manager

Have a memo that you need to dispute or to request additional information to complete your research? You can do that in Memo Manager.

To dispute a memo, at the Memo Detail screen:

  1. Click the Dispute button.
  2. Once selected, the Memo Manager - Dispute screen displays.
  3. Type the dispute dollar value in the Dispute Amount textbox.
  4. Type any comments concerning the dispute in the Comment (public) textbox.
  5. Click the Submit button.
  6. Once selected, the Memo Manager - Save screen displays asking "Do you want to submit changes?"
  7. Click the Yes button to save the changes.

Please note, if you are simply entering comments in the public correspondence to a carrier, the status of the memo will not change. Therefore, if you are actually disputing a memo, we recommend that you use the dispute feature outlined above.

Once you have completed this process, the status of the memo will change to Open-Dispute Pending. The carrier will know you have submitted a dispute as they will be working memos in the Open-Dispute Pending status. At this point, the carrier will either accept or reject the dispute.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |