Travel Agent Communications

PED 08/16/2009

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TSA provides Secure Flight Program Information

Beginning on August 15th, 2009, airline travelers are required to provide additional information during the reservation process. TSA (Transportation Security Administration) has provided a brief overview of the Secure Flight program as well as links to resources that travel agencies may use to help educate and inform their customers of the new requirements. An overview from TSA's web site may be found here.

For questions and further information, reach the TSA Contact Center at:

TSA Contact Center email:
TSA Contact Center telephone: +1 866.289.9673

Air Botswana Joins ARC

Air Botswana (BP/636) has joined ARC as a participating carrier, effective with sales on August 17, 2009 (PED 08/23/09). In operation since 1972, Air Botswana is the national airline of Botswana and wholly owned by the government of the Republic of Botswana.

With headquarters in Gaborone, Botswana, Air Botswana operates domestic scheduled flights to Francistown, Kasane and Maun, as well as regional flights to Johannesburg, South Africa and Harare, Zimbabwe, from its hub at Gaborone. In addition, effective September 4, 2009, Air Botswana and Kenya Airlines will be operating joint jet services between Nairobi and Gaborone.

Air Botswana operates ATR 42 and ATR 72 aircraft, and is displayed in Amadeus, Sabre and Galileo. The airline is offering a 5% sales commission on published fares to ARC-accredited agents.

Air Botswana has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Air Botswana unless specifically advised to the contrary by the carrier. At this time, Air Botswana accepts cash as the only valid form of payment through ARC.

For inquiries, reservations or sales information, please contact the offices listed below:

Air Botswana
ARC Agent's Support Office
Telephone: +1 201.526.7614

ARC Specialist Training Session At TRAMS Summer Camp

Do you want the opportunity to earn or renew your ARC Specialist Certificate? If so, register now for the TRAMS Summer Camp in Scottsdale, AZ, with the discounted rate of $125.00. ARC developed the ARC Specialist Program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services. Students participate in written and verbal exercises in addition to group discussions. Students need to bring a battery-powered calculator and writing materials. A certificate of training completion will be presented at the end of the session. For more information or to register, please click here.

ARC MarketPlace Product Webinar

Take advantage of a great educational opportunity by participating in the next ARC MarketPlace Webinar. Learn how to boost your bottom line and receive additional product knowledge that is key in up-selling destination products, a variety of activities, tours, passport and visa services, prepaid travel cards, car rentals and much more. Come join your peers to learn more about ARC MarketPlace and how it can help you earn more commissions!

Sign up now for our next session, Thursday, August 20, from 1pm - 2pm ET. After signing up you will receive log-in/call-in information via e-mail, prior to the session.

Tip of the Week: Printing the Sales Summary

You can print a copy of your sales summary from any computer with Internet access and a printer. Log into MyARC at

In the Tool box on the left, click the Internet Sales Summary link

Then click on view link either under Last 3 PEDs or Last 24 Months column of the ACN# report you need.

  1. If you click the view link under the Last 3 PEDs column, on the left side, click CURRENT RPTS - LAST 3 PEDS
  2. Enter your ARC number in the ACN# field
  3. Click OK

Or, if you click the view link under Last 24 Months column

  1. On the left side, click on the quarter that the sales report that you are searching for is in
  2. Enter your ARC number in the ACN# field
  3. Click OK

Open the sales report that you are searching for by clicking on the line that displays the PED.

Remember the PED reads year(YY)/month(MM)/day(DD)

Click on the printer (print report) icon in the upper left corner to print.

If you need to discontinue receiving a paper sales summary or have questions about your My ARC account, contact the Customer Care Center at 703.816.8003 or

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |