Travel Agent Communications

PED 08/09/2009

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Caribbean Airlines No Longer Accepts Diners Club International or Discover Card

Effective with sales of August 10, 2009 (PED 08/16/09), Caribbean Airlines (BW/106) no longer accepts Diners Club International or Discover Card as valid forms of payment through ARC.

ARC Specialist Training Session At TRAMS Summer Camp

Do you want the opportunity to earn or renew your ARC Specialist Certificate? If so, register now for the TRAMS Summer Camp in Scottsdale, AZ, with the discounted rate of $125.00. ARC developed the ARC Specialist Program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services. Students participate in written and verbal exercises in addition to group discussions. Students need to bring a battery-powered calculator and writing materials. A certificate of training completion will be presented at the end of the session. For more information or to register, please click here.

ARC MarketPlace Product Webinar

Take advantage of a great educational opportunity by participating in the next ARC MarketPlace Webinar. Learn how to boost your bottom line and receive additional product knowledge that is key in up-selling destination products, a variety of activities, tours, passport and visa services, prepaid travel cards, car rentals and much more. Come join your peers to learn more about ARC MarketPlace and how it can help you earn more commissions!

Sign up now for our next session, Thursday, August 20, from 1pm - 2pm ET. After signing up you will receive log-in/call-in information via e-mail, prior to the session.

Tip of the Week: Disputing Memos in Memo Manager

Have a memo that you need to dispute or to request additional information to complete your research? You can do that in Memo Manager.

To dispute a memo, at the Memo Detail screen:

  1. Click the Dispute button.
  2. Once selected, the Memo Manager - Dispute screen displays.
  3. Type the dispute dollar value in the Dispute Amount textbox.
  4. Type any comments concerning the dispute in the Comment (public) textbox.
  5. Click the Submit button.
  6. Once selected, the Memo Manager - Save screen displays asking "Do you want to submit changes?"
  7. Click the Yes button to save the changes.

Please note, if you are simply entering comments in the public correspondence to a carrier, the status of the memo will not change. Therefore, if you are actually disputing a memo, we recommend that you use the dispute feature outlined above.

Once you have completed this process, the status of the memo will change to Open-Dispute Pending. The carrier will know you have submitted a dispute as they will be working memos in the Open-Dispute Pending status. At this point, the carrier will either accept or reject the dispute.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |