Travel Agent Communications

PED 08/02/2009

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ARC Welcomes Zambezi Airlines

Zambezi Airlines (ZJ/707) has joined ARC as a participating carrier, effective with sales on August 3, 2009 (PED 08/09/09). In operation since 2008, Zambezi Airlines is a privately owned airline.

With headquarters in Lusaka, Zambia, Zambezi Airlines operates regional scheduled flights to Johannesburg in South Africa from Lusaka, Ndola and Livingstone, and to Dar es Salaam in Tanzania from Lusaka. The airline operates Boeing 737-500 aircraft, offering Economy and Premium Business class services and is displayed in Amadeus and Galileo.

Zambezi Airlines is offering a 5% sales commission on published fares to ARC-accredited agents.

Zambezi Airlines has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Zambezi Airlines unless specifically advised to the contrary by the carrier. At this time, Zambezi Airlines accepts cash as the only valid form of payment through ARC.

For inquiries, reservations or sales information, please contact the offices listed below:

Zambezi Airlines
ARC Agent's Support Office
Telephone: +1 201.484.8036

ATB Usage Fee

The ARC ATB Usage Fee will be changed from $28.30 to $29.67 per box of ATB tickets, effective September 1, 2009. The document handling fee will remain at $7.50 for any item ordered.

More than ninety-nine percent of all transactions reported by travel agents are electronic. The majority of ATB coupons used in travel agencies are for non-traffic documents such as passenger receipts. While the ability to print passenger receipts on ATB stock will not be inhibited, there are alternatives available. Travel agents can continue printing passenger receipts on ATB stock or elect to use plain paper, such as Mini Itins, or to explore other electronic passenger receipt options provided by their GDS.

ARC Specialist Training Session At TRAMS Summer Camp

Do you want the opportunity to earn or renew your ARC Specialist Certificate? If so, register now for the TRAMS Summer Camp in Scottsdale, AZ, with the discounted rate of $125.00. ARC developed the ARC Specialist Program with the help of industry representatives from the travel agent and carrier communities. This program provides education on ARC's policies, procedures, products, and services. Students participate in written and verbal exercises in addition to group discussions. Students need to bring a battery-powered calculator and writing materials. A certificate of training completion will be presented at the end of the session. For more information or to register, please click here.

Tip of the Week: Setting Up Email Alerts for New Memos in ARC Memo Manager

Administrators have the ability to set up email alerts notifying that they have received new memos for their entity in Memo Manager.

To set up the alerts, after you have logged into Memo Manager:

  1. Click the Administration tab.
  2. On the Administration - Application screen, click on the Entity link on the upper left side.
  3. On the Administration - Entity Specific Settings screen, enter your email address in the Notification Mail for new Memos field
  4. Click the Email Notification for new memos checkbox to be notified of new memos.
  5. Click the Submit button to save settings.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |