Travel Agent Communications

PED 06/07/2009

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Order Early to Get Your Emergency Shipment On Time

The ARC Document Ordering System will be offline for scheduled maintenance during the weekend of June 13. The system will be unavailable Saturday, June 13 at 12:00 AM CDT through Sunday, June 14 at 11:59 CDT. We apologize for any inconvenience this may cause.

ARC Suspends Air Senegal

ARC is suspending processing of Air Senegal (V7/407), effective with sales of June 15, 2009 (PED 06/21/09). V7-transactions submitted in sales reports for PED 06/21/09 and thereafter will be returned unprocessed. Travel professionals still holding C7-transactions subject to remittance or refund after June 14 are asked to contact the carrier directly at:

Air Senegal International
Leopold Sector Senghar Airport
PB: 29121 Kadar-Yaff

ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered now. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

Class dates are scheduled to be held once a month throughout 2009.

Click Here to register for the Thursday, June 18th session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.

Tip of the Week: Printing the Sales Summary

You can print a copy of your sales summary from any computer with Internet access and a printer. Log into MyARC at

In the Tool box on the left, click the Internet Sales Summary link

Then click on view link either under Last 3 PEDs or Last 24 Months column of the ACN# report you need.

  1. If you click the view link under the Last 3 PEDs column, on the left side, click CURRENT RPTS - LAST 3 PEDS
  2. Enter your ARC number in the ACN# field
  3. Click OK

Or, if you click the view link under Last 24 Months column

  1. On the left side, click on the quarter that the sales report that you are searching for is in
  2. Enter your ARC number in the ACN# field
  3. Click OK

Open the sales report that you are searching for by clicking on the line that displays the PED.

Remember the PED reads year(YY)/month(MM)/day(DD)

Click on the printer (print report) icon in the upper left corner to print.

If you need to discontinue receiving a paper sales summary or have questions about your My ARC account, contact the Customer Care Center at 703.816.8003 or

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |