Travel Agent Communications

PED 05/31/2009

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Air One/Alitalia Announce the Pending Deletion of Air One from ARC

Alitalia (Compagnia Aera Italiana S.p.A.) has notified ARC of the acquisition of Air One. Due to the integration of the two airlines, Alitalia is announcing the voluntary deletion of Air One (867/AP) from ARC, effective Monday, June 22, 2009 (PED 06/28/09). Alitalia will provide detailed ticketing instructions for AP-transactions in the next edition of the TAC, including the processing of unused Air One coupons (refunds and exchanges) in IAR, after deletion from ARC.

In the meantime, agents are encouraged to submit all outstanding Air One transactions prior to June 22, 2009.

ARC Welcomes Athens Airways

Athens Airways (ZF/237) has joined ARC as a participating carrier, effective with sales on June 1, 2009 (PED 06/07/09).

Athens Airways is headquartered in Athens, Greece and uses Athens as its main hub of operations. In the present, Athens Airways has scheduled domestic flights within Greece utilizing a fleet of EMJ145 and DASH 8-300 aircraft. Athens Airways plans to add larger airplanes to its fleet and to expand its route system.

Athens Airways has elected the General Concurrence method of agent appointment whereby all ARC-accredited agencies and corporate travel departments are automatically appointed as agents of Athens Airways. At this time, Athens Airways accepts cash as the only form of payment through ARC.

For inquiries, reservations or sales information, please contact the number below:

Athens Airways
Toll free: +1 800.472.7935

Agency Web Presence Survey - Your Participation is Needed!

Your agency uses the web to do business. Perhaps just a bit, but more than likely a whole lot!

Which brings us to this survey. ARC is always looking to improve our product offerings and enhance customer care. The more that we can offer and the better we can help you, the more valuable your participation in ARC. Please take a couple of minutes to the complete our Agency Web Presence survey here.

Thanks very much for your help!

Daallo Now Accepts American Express

Effective with sales of June 1, 2009 (PED 06/07/09), Daallo Airlines (D3/991) now accepts the American Express card as a valid form of payment through ARC.

Singapore Airlines No Longer Accepts Diners Club Intl

Effective with sales of June 1, 2009 (PED 06/07/09), Singapore Airlines (SQ/618) no longer accepts Diners Club Intl as a valid form of payment through ARC.

Tip of the Week: Reordering a Memo List in Memo Manager

ARC Memo Manager gives you the ability to view a list of all memos found as a result of the search process. In addition to viewing the list of memos as displayed, you have the ability to reorder the list if needed. To reorder the list:

At the ARC Memo Manager Home page screen,

  1. Click a Description link in the Saved Searches or Alerts portion of the screen or run a search from the Advanced Search screen.
  2. Once selected, a list of memos meeting the search criteria displays.
  3. Click the arrows in any of the column headers to reorder the list.
  4. Once selected, the memos are ordered based upon your selection.

Note: The first sort will result in a listing shown in ascending order based upon the column header selected. After the first sort, the listing will alternate between ascending and descending order.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |