Travel Agent Communications

PED 05/17/2009

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Important Reminder: Sales Report Submission Deadline

Important reminder: Any sales report authorized after the submission deadline is considered late and will be assessed a compensatory fee of $30 for each late report. This means any report authorized after 11:59 p.m. EST, on the Tuesday following the Sunday PED date (or after a holiday extension deadline), will be assessed this fee. While sales reports authorized late are statistically few in number, please remain alert to this important deadline.


Agency Web Presence Survey - Your Participation is Needed!

Your agency uses the web to do business. Perhaps just a bit, but more than likely a whole lot!

Which brings us to this survey. ARC is always looking to improve our product offerings and enhance customer care. The more that we can offer and the better we can help you, the more valuable your participation in ARC. Please take a couple of minutes to the complete our Agency Web Presence survey here.

Thanks very much for your help!


ARC Memorial Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, May 25, 2009, in observance of Memorial Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 5/24/09. Your weekly sales report must be authorized by midnight Wednesday, May 27, 2009.

Customer Care Center Hours

Tuesday - Wednesday 9:00 AM to 9:00 PM Eastern
Thursday - Friday 9:00 AM to 7:30 PM Eastern

Ticket Modification/Voiding Schedule

Please note the following extension dates to modify and reconcile IAR transactions issued Friday, May 22 - Sunday May 24:

IAR Void Extension Date: Tuesday, May 26


ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

Class dates are scheduled to be held once a month throughout 2009.

Click Here to register for the Wednesday, May 27th session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.


Tip of the Week: Setting Up Email Alerts for New Memos in ARC Memo Manager

Administrators have the ability to set email alerts that they have received new memos for their entity in Memo Manager.

Once you log into Memo Manager:

  1. Click the Administration tab.
  2. On the Administration - Application screen, click on the Entity link on the upper left side.
  3. On the Administration - Entity Specific Settings screen, enter your email address in the Notification Mail for New Memos field
  4. Click the Email Notification for new memos checkbox to be notified of new memos.
  5. Click the Submit button to save settings.

Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com