Travel Agent Communications

PED 05/10/2009

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Important Reminder: Sales Report Submission Deadline

Important reminder: Any sales report authorized after the submission deadline is considered late and will be assessed a compensatory fee of $30 for each late report. This means any report authorized after 11:59 p.m. EST, on the Tuesday following the Sunday PED date (or after a holiday extension deadline), will be assessed this fee. While sales reports authorized late are statistically few in number, please remain alert to this important deadline.

Hainan Airlines Now Accepts American Express

Effective with sales of May 11, 2009 (PED 05/17/09), Hainan Airlines (HU/880) now accepts the American Express card as a valid form of payment through ARC.

Additional Hainan ticketing information: Commissions should be entered as a fixed amount, not a percentage; published fare should be clearly shown on the virtual face of the ticket.

Mokulele Airlines Now Accepts MasterCard and Visa

Effective with sales of May 11, 2009 (PED 05/17/09), Mokulele Airlines (415/MW) accepts MasterCard and Visa as valid forms of payment through ARC.

ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

Class dates are scheduled to be held once a month throughout 2009.

Click Here to register for the Wednesday, May 27th session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.

Tip of the Week: Password Resets in My ARC, Memo Manager, and Agent's Choice

Forgot your My ARC, Memo Manager, or Agent's Choice password? Remember: My ARC includes your access to IAR and ISS with the same user name and password.

You can use the self-service password reset feature.

  • On the login screen, click on 'Forgot Password' link
  • Enter your user name
  • Answer your security questions
  • A temporary password is automatically emailed to you from the system
  • Use the temporary password from the email to log-in
  • The system will prompt you to change your password

If you need additional assistance, contact ARC's Customer Care Center at 703.816.8003.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |