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ARC's website has been completely revamped, making it easier to use, more intuitive for all users, and more aesthetically appealing.
Thanks to valuable collaboration of site users during beta testing, the bold new web design rolled out on May 1. Site features include:
These dynamic changes reflect ARC's dedication to establishing and maintaining improved customer care. Please check out the new and improved www.arccorp.com today.
The help and assistance you need for all things ARC-related is now called the ARC Customer Care Center (CCC). Formerly the ARC Customer Service Center (CSC), the change is meant to represent ARC's empahsis on improving and maintaining the best customer service.
The Customer Care Center business hours have been changed for Wednesdays, Thursdays, and Fridays only. The hours of operation are:
Monday and Tuesday - 9:00am - 9:00pm EST
Wednesday thru Friday - 9:00am - 7:30pm EST
The Customer Care Center helpline remains +1 703.816.8003 but the phone menu options have changed. The new phone options are:
Commissionable Products and Services - option #1
ARC has opened the Commissionable Products and Services queue to support ARC's many offerings that range from selling travel on arcmarketplace.com, charging travel agency service fees on Agent's Choice, selling ARC Prepaid MasterCards, and rendering expedited visa and passport services.
Accreditations - option #3
Spanish, Puerto Rico & the Virgin Islands - option #4
All others - option #5
By making these changes to our business hours and phone menu options, we will be able to better assist you, our customers.
Mokulele Airlines (MW/415) joined ARC as a participating carrier in February. At that time, Mokulele's forms of payment accepted through ARC were miscommunicated. Mokulele accepts American Express and cash as the only valid forms of payment through ARC.
For inquiries, reservations or sales information, please contact the office listed below:
1100 Alakea Street
Honolulu, HI 96813
Toll-free Telephone: 866.260.7070
Effective with sales of May 4, 2009 (PED 05/10/09), Air Baltic (BT/657) no longer accepts American Express as a valid form of payment through ARC.
Effective with sales of May 4, 2009 (PED 05/10/09), Virgin Nigeria Airways (VK/786) no longer accepts UATP as a valid form of payment through ARC.
Disputing a memo in ARC Memo Manager and need to add supporting documentation? Here's how.
From the Memo Detail screen, under the Attachment section:
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | firstname.lastname@example.org
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | email@example.com