Travel Agent Communications

PED 04/12/2009

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ARC Memo Manager - Myths vs. Facts

Have you heard tales about ARC Memo Manager?

Go here to dispel the myths and get the facts about Memo Manager.

Register for Memo Manager here.

If you have addition questions, contact the Customer Support Center at +1 703.816.8003 or

ARC Customer Support Center - New Operating Hours and New Phone Options

Effective Monday, April 13th, the Customer Support Center business hours are changing for Wednesdays, Thursdays and Fridays only. Our new Hours of Operation are:

Monday and Tuesday - 9:00am - 9:00pm EST
Wednesday thru Friday - 9:00am - 7:30pm EST

Also effective Monday, April 13th, the phone menu options are changing. The Customer Support phone options are:

Commissionable Products and Services - option # 1
Accreditations - option # 3
Spanish, Puerto Rico & the Virgin Islands - option # 4
All others - option # 5

By making these changes to our business hours and phone menu options, we will be able to better assist you, our customers, during the times you are calling into the Customer Support Center. As a reminder, business hours for Mondays and Tuesdays will remain the same, 9:00am - 9:00pm EST.

2009 Quarterly Transaction Fees - 1st Quarter

The transaction fee is assessed quarterly. In 2009, the fee is $0.019 per transaction. Agencies reporting an aggregate of less than 1,000 transactions per quarter will not be assessed transaction fees. The maximum number of transactions for which an agency can be charged in a quarter is 1.875 million transactions per entity. A separate debit representing the fee will be drawn on or after April 23, 2009 against the account designated by your agency. Only one draft will be issued for consolidated drafting agents.

The Latest Fraud: Ownership Schemes and Scams

ARC has learned of several recent ownership schemes in which the "new owner" was given complete access to ticketing, carrier funds, bank accounts, etc. without ever having submitted or obtained the required written approval for a change of ownership application. These cases resulted in hundreds of thousands of dollarsof loss to the carriers and thus to the agency and/or agency owner(s) who allowed access and control to the agency's financial and contractual obligations by an unapproved third party.

In most cases, the agencies didn't think they were being set up to be ripped off. Read more on this Agency Ownership Scheme and other fraud information here and make sure you're informed.

ARC Travel Agent Fraud Prevention Forum

Fraud is unfortunately always evolving and with the Internet, the ways one can be hurt are many. Keep yourself informed and armed with the knowledge that can keep you and your agency from being scammed. Attend the ARC Travel Agent Fraud Prevention Forum and stay protected:

ARC Travel Agent Fraud Prevention Forum
When: May 4, 2009 (One day before the TRAMS Technology and
Marketing University, May 5-7, 2009)
Where: Rio Hotel & Casino, Las Vegas, NV
Time: 9:00 a.m to 5:00 pm. PST

Space is limited - register today! Register Here

ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

Class dates are scheduled to be held once a month throughout 2009.

Click Here to register for the Wednesday, April 22nd session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.

Tip of the Week: Holiday Schedule & Sales Reports

Please remember that your IAR report is due by Tuesday, at 11:59 p.m., Eastern Time, on the Tuesday following the close of the sales report period or on the Wednesday following the close of the sales report period, if Monday or Tuesday is a holiday designated in the Industry Agents' Handbook.

The 2009 Holiday Schedule may be found online at ARC's corporate website at under 'Top Resources' (

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |