Travel Agent Communications

PED 04/05/2009

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


Don't Miss Out - Chat With ARC and Your Industry Colleagues Today

The new ARC Online Community offers you a platform to share your thoughts and ideas with ARC, suppliers and peers.

Chat about your experiences with ARC and our products and services, tools and applications. We want to hear from you - our customers.

Tell the community where you think our industry is headed and take an active roll in influencing the change.

We'll see you there... ARC Online Community for Travel Industry Professionals


ARC Customer Support Center - New Operating Hours

Effective Monday, April 13th, the Customer Support Center business hours will be changing for Wednesdays, Thursdays and Fridays only. Our new Hours of Operation will be:

Monday and Tuesday - 9:00am - 9:00pm EST
Wednesday thru Friday - 9:00am - 7:30pm EST

By making this change to our business hours, we will be able to better assist you, our customers, during the times you are calling into the Customer Support Center. As a reminder, business hours for Mondays and Tuesdays will remain the same, 9:00am - 9:00pm EST.


ARC Generated (Automated) Refunds Now in Effect

On April 2, 2009 (PED 04/05/09), IAR was enhanced to address the occasional issue of unapplied/dropped voids. An unapplied or dropped void is a GDS void that is received by IAR after its corresponding sales transaction has been processed and extracted to the carrier. As a result, an agent's effort to void the transaction cannot be applied. The main reasons for this occurrence are due to one or more of the following "timing" issues:

  1. The local time where an agency is located
  2. The "pseudo city" time zone an agent uses to void a transaction
  3. The local time zone of the GDS Data center
  4. The GDS cutoff time for outputting transactions on daily SPRF files (data files from the GDSs) sent to ARC
  5. The receipt of SPRF files by ARC

To alleviate this issue, when an unapplied void is received, IAR will automatically create a refund. The refund will display in IAR and will output to the validating carrier. In IAR, the Refund Details screen will display "ARC created document" to indicate the refund was generated by ARC as a result of an unapplied void.

For more information, please refer to IAR Help News and Information or contact ARC's Customer Support Center at 703.816.8003 if you have any questions.


Credit Card Transaction Reminder

Please remember - in the absence of specific permission you should not use credit cards which have been issued in the name of your agency, your agency's personnel, or any third party who is not the named customer on any ticketing or agency service fee transaction.

These rules are explained further in both the Agent Reporting Agreement (Section VII, K) and in the Travel Agency Service Fee Processing Agreement (Section VII).


ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

Class dates are scheduled to be held once a month throughout 2009.

Click Here to register for the Wednesday, April 22nd session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.


Tip of the Week: Easier Navigation in Memo Manager

Having a hard time navigating around ARC Memo Manager?

It's best to not use the back button on your browser while in this application. Instead, use the tabs and links within Memo Manager to navigate around and you should see fewer errors.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com