Travel Agent Communications

PED 03/15/2009

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ARC Transaction History File Now Available for 2006

ARC's latest Transaction History File is now available on CD. This file provides you with your settled and voided transaction information for all PEDs in 2006. It comes equipped with FREE viewer software that allows you to easily search for a specific transaction, view it on screen, and print it onto a single page. Plus, the software is self-contained- there is nothing to install.

You can import the Transaction History text file into several popular software programs, such as Microsoft® Excel and Access, in order to create reports, manage, sort, and analyze the data as you please.

For more information, please call 703.816.8530, or Click Here to learn more.

Public Charters Now Accepts American Express and Discover

Effective with sales issued on March 16, 2009 (PED 03/22/09), Public Charters (P1/351) accepts American Express and Discover as forms of payment through ARC.

Hahn Air No Longer Accepts American Express

Effective with sales of March 16, 2009 (PED 03/22/09), Hahn Air (HR/169) no longer accepts American Express as a valid form of payment through ARC.

ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

Class dates are scheduled to be held once a month throughout 2009.

Click Here to register for the Thursday, March 19th session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.

Tip of the Week: Non-IAR Payments in Memo Manager

Are you paying a debit memo by a method other than your weekly IAR sales report? Don't forget to record the non-IAR payment in ARC Memo Manager.

ARC Memo Manager gives you the ability to process non-IAR payments (external payments). Examples of external payments include credit card, check, UCCF - or any form of payment received outside of IAR. To process a non-IAR payment:

At the Create screen,

  1. Click the + button next to the Non-IAR Payments heading to expand the screen (if not already open).
  2. Click the Report Non-IAR Payment button.
  3. Once selected, an input screen displays.
  4. Type a user name in the User Name textbox.
  5. Type the payment number in the Payment Number textbox.
  6. Type the payment date in the Payment Date textbox.
  7. Type the payment amount in the Payment Amount textbox.
  8. Type the payor name in the Payor textbox.
  9. Type the payment type in the Payment Type textbox.
  10. Click the Submit button.
  11. Once selected the external payment is applied to the memo.

Please Note: When paying for a memo outside your IAR sales report, never include the credit card number or any other account number in Memo Manager.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |