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Delta Air Lines
Delta Air Lines went live with ARC Memo Manager on February 16th, 2009. All debit and credit memos are now being distributed electronically through Memo Manager. For additional details on Delta Policy, please visit www.delta.com/travel-agency/resource/global_service/debitmemos/index.jsp.
Delta encourages all agency partners to join the green initiative by utilizing this cost effective distribution channel. To register for ARC Memo Manager, please visit: www.arccorp.com/solutions/memo-manager-agencies.jsp
Speed Up Your Search Function
If you are using ARC Memo Manager (AMM), you may have noticed sluggish performance. We are aware of this issue and are working to resolve it. One of the primary culprits is using the Search function to pull up a large number of memos. We recently made some changes to AMM that should help with this problem. You should now be able to Search on a large number of memos quicker. As more carriers implement AMM, we will continue to work on making your experience with AMM a good one.
Here is a tip you may find helpful:
Searching for memos - When using the Search function, narrowing the search criteria will help to bring back more targeted results and will make your searches run smoother. The system will start to slow if you are executing a search that results in over 5,000 memos.
Example: Instead of searching on ALL MEMOS search on memos in a particular status from a particular carrier.
From the Email Options tab you can specify the type of communications you receive from ARC. In addition, you can select a specific format for the email.
Please distribute the ARC TAC among staff and colleagues.
ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | firstname.lastname@example.org
ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | email@example.com