Travel Agent Communications

PED 01/11/2009

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ARC Compensatory Fee Summary - 2009

The following is a summary of ARC fees for 2009 as reviewed by the Joint Advisory Board - Agent Reporting Agreement (Agent, CTD, and carrier advisory group) and the Fees and Charges Working Group (sub-committee to the JAB-ARA) and approved by the ARC Board of Directors:

Return Draft Fee
ARC assesses a returned draft fee when an agency's bank draft does not clear for the weekly Wednesday disbursement.

The fee for the first & second instance of a returned draft will increase from $39 in 2008 to $47 in 2009. For each subsequent instance the fee will increase from $72 to $88.

Ticket Resolution Fees
ARC's ticket resolution function primarily identifies unreported sales and credit card chargebacks and resolves the transaction between the carrier and the travel agent.

The ticket resolution fee will increase from $34 in 2008 to $43 in 2009.

Late Reporting Fee
The Late Reporting Fee is assessed to travel agents that do not submit their ARC report in a timely manner.

The late reporting fee remains unchanged from 2008 and continues at the same rate of $30 throughout 2009.

Document Ordering Fees
Document Ordering Fees are charges related to the procurement, shipment, and other services related to agent ticket stock orders.

ARC evaluated our Document Usage Fee of $20 in the 3rd quarter of 2008. Due to a recent change in pricing from our document supplier and significant carrier increase in ET usage in 2008, ARC increased the document usage fee from $20.00 to $28.30 effective November 1, 2008. There will be no change to the handling fee at this time. ARC evaluates the document usage fee semi-annually in the first and 3rd quarters of each year.

Agent Annual Fee
The location fee will be $160 and the transaction fee is increased to $0.019 for 2009. Transaction fees are charged only to those locations with 1,000 or more transactions during a quarter.

Eurofly S.P.A. Now Accepts UATP

Effective with sales of January 12, 2009 (PED 01/18/09), Eurofly S.P.A. (GJ/736) accepts UATP as a form of payment through ARC.

Credit Card Acceptance and Risk Guide Available

ARC has posted a guide to provide information to travel agents about credit card acceptance and risk entitled "Credit Card Acceptance and Chargeback Prevention Tips for Travel Agents". It is available on the ARC web site at

In the current electronic environment, travel agents often operate in a non face-to-face environment. There is always risk that a transaction could be misrepresented, fraudulent and/or result in a chargeback. This guide was designed to provide information about credit card acceptance tools available to assist travel agents in evaluating the level of risk so decisions can be made about which transactions to accept.

If you suspect that you have been a victim of fraud or an attempt has been made to perpetrate fraud at your agency, please call the ARC Fraud Investigations and Fraud Prevention team at 703.816.8137 or send an e-mail to

ARC Inauguration Day Information UPDATED

Sales Report Submission

ARC's offices will be closed on Tuesday, January 20 for Inauguration Day. Agencies and Corporate Travel Departments will have an extra day to prepare the sales report for PED 1/18/09. Your weekly sales report must be authorized by midnight, Wednesday, January 21.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued Friday, January 16 through Sunday, January 18:

  • GDS & IAR Void Date: Monday, January 19

Please note the following dates to modify and reconcile IAR transactions issued Monday, January 19:

  • GDS Void Date: Tuesday, January 20
  • IAR Reconciliation Date: Wednesday, January 21

ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

Class dates are scheduled to be held once a month through 2009.

Click Here to register for the Friday, January 30th session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.

Tip of the Week: Editing the Tools List in My ARC

Don't like the order of the tools in the My ARC Toolbox or is it cluttered with tools you don't use?

The My ARC Edit Tool List feature gives you the ability to customize your tool listing. To customize your tools list:

At the My ARC Toolbox:

  1. Click the Edit link located in the upper right-hand corner of Tool box.
  2. Once selected, the Edit List screen displays.
  3. Remove a tool from the user's Tools box and "hide" it in the Other Available Tools box by selecting the tool and then clicking the Remove button.
  4. Place a tool back in the user's Tools box by selecting the tool and then clicking the Add button.
  5. Change the order of tools in the Tools box by selecting a tool in the Other Available Tools box and then clicking on the Move Up button or Move Down button.
  6. Click the Save button to save any changes and return to the screen from which the Edit List screen was accessed.
  7. Click the Cancel button to cancel any edits and return to the screen from which the Edit List screen was accessed

Note: When a tool is selected, a description of the tool displays in the Tool Description textbox

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |