Travel Agent Communications

PED 12/28/2008

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


PublicCharters.com Joins ARC

PublicCharters.com (P1/351) has joined ARC effective with sales on December 29, 2008 (PED 01/04/09).

PublicCharters.com is based in Northeastern Pennsylvania and currently serves Southern Florida, the Caribbean and select U.S. regional markets. Their business model uses chartered aircraft to serve routes lacking scheduled service, and includes plans to make seats available to the traveling public on corporate jet aircraft.

PublicCharters.com has elected the General Concurrence method of agent appointment, whereby all ARC-accredited agencies and corporate travel departments are automatically appointed as agents of the carrier, unless specifically advised to the contrary by the carrier. Currently, PublicCharters.com accepts MasterCard, Visa and cash as forms of payment through ARC.


ARC Customer Support Center New Year's Eve Hours

Wednesday, December 31st (New Year's Eve), the Customer Support Center will close at 7 P.M. EST.


ARC New Year's Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, January 1, 2009, in observance of the New Year's Holiday. Agencies and Corporate Travel Departments will not have an extra day to prepare the sales report for PED 01/04/09. Your weekly sales report must be authorized by midnight, Tuesday, January 6.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued Wednesday, December 31:

  • GDS Void Date & IAR Reconciliation Date: Friday, January 2

Emergency Document Orders During the New Year's Holiday - UPDATED

Emergency orders placed on Tuesday, December 30, before 4:00 Eastern Standard Time will be delivered Wednesday, December 31. Emergency orders placed on Wednesday, December 31, Thursday, January 1, or Friday, January 2 will be delivered Tuesday, January 6 due to RR Donnelley scheduling.

Please place your document order early to avoid delays. You may direct any questions to ARC's Customer Support Center at +1 703.816.8003.


Tip of the Week: Password Resets in My ARC

Forgot your My ARC password? My ARC now includes your access to IAR and ISS with the same user name and password.

You can use the self-service password reset feature.

  • On the My ARC login screen, click on 'Forgot Password' link
  • Enter your my ARC user name
  • Answer your three security questions
  • Create your new password

If you are having problems with the self-serve password reset feature, contact your My ARC Administrator for assistance with resetting your password.

To identify your My ARC Administrator:

  • On the My ARC login screen, click the 'Find Administrator' link
  • Enter your My ARC User Name
  • Click Submit
  • Your administrator information will be sent to the email address listed in your profile

If you are the My ARC Primary Administrator and have forgotten your password or you need to discontinue receiving a paper sales summary, contact ARC's Customer Support Center at 703.816.8003 for assistance.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com