Travel Agent Communications

PED 12/14/2008

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ARC Memo Manager Update - American Airlines

American Airlines has announced implementation of ARC Memo Manager, set to begin on December 18, 2008. Effective that date and thereafter, all newly issued AA memos will be distributed electronically through ARC Memo Manager.

American Airlines has also announced plans to upload limited historical data for open memos issued prior to December 17, 2008. For additional details on American's policy, please visit www.aa.com/agency.

Click Here for a complete list of subscribing carriers.


Customer Service on PED 12/09/08

All of us in ARC's Customer Support Center would like to express our apologies for the level of customer service provided on last Tuesday's reporting day. We hope that you were not inconvenienced too much.

As you know, ARC introduced Single Sign On to IAR via My ARC Tuesday, December 9th. As a result, our call volume spiked due to many agencies needing assistance with their first attempt accessing IAR via My ARC or with the registration process if that had not been done already. Over the past many months, we attempted to notify and coach our agent customers on the My ARC process and we thank the majority of you for preparing before the 12/9 launch date with pre-registering and familiarizing yourself with the new My ARC portal tool.

ARC did other outreach activities to help the agency community prepare as well. We provided weekly training webinars on My ARC and we beefed up our website with necessary information and instructions to walk you through the process. The Customer Support Team also conducted out-bound call campaigns to those agencies that still needed to register for My ARC. However, there still remained a number of agencies in need of one-on-one assistance and the volume of calls taxed our man-power.

Now that 99% of all agencies are registered on My ARC, we believe this tool with make the reporting process more efficient, as you will now have Single Sign On to IAR and other tools. You will also be able to have control of the password administration process for your agency. ARC is trying to make your experience with us a positive one and we will continue to strive to offer helpful products, tools and services that will assist you with any and all ARC-related business.


ARC Paper Sales Summary Fee Increase

The monthly rate for paper sales summaries will increase to $25 per month, effective January 1, 2009.


ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

There will be four opportunities to participate, with class dates scheduled to be held in September, October, November and December.

Click Here to register for the Thursday, December 18 session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.


ARC Christmas Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, December 25 and Friday, December 26, 2008, in observance of the Christmas Holiday. Agencies and Corporate Travel Departments will not have an extra day to prepare the sales report for PED 12/28/08. Your weekly sales report must be authorized by midnight, Tuesday, December 30.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued Wednesday, December 24 and Thursday, December 25:

  • GDS Void Date: Friday, December 26
  • IAR Reconciliation Date: Monday, December 29

Emergency Document Orders During the Christmas Holiday

Emergency orders placed on Wednesday, December 24, before 4:00 Eastern Standard Time will be delivered Friday, December 26 due to UPS scheduling. Emergency orders placed on Thursday, December 25 or Friday, December 26, will be delivered Tuesday, December 30.

Please place your document order early to avoid delays. You may direct any questions to ARC's Customer Support Center at +1 703.816.8003.


ARC New Year's Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, January 1, 2009, in observance of the New Year's Holiday. Agencies and Corporate Travel Departments will not have an extra day to prepare the sales report for PED 01/04/09. Your weekly sales report must be authorized by midnight, Tuesday, January 6.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued Wednesday, December 31:

  • GDS Void Date & IAR Reconciliation Date: Friday, January 2

Emergency Document Orders During the New Year's Holiday

Emergency orders placed on Tuesday, December 30, before 4:00 Eastern Standard Time will be delivered Wednesday, December 31. Emergency orders placed on Wednesday, December 31 or Thursday, January 1, will be delivered Monday, January 5 due to RR Donnelley scheduling.

Please place your document order early to avoid delays. You may direct any questions to ARC's Customer Support Center at +1 703.816.8003.


Tip of the Week: Travel Agency Service Fee (TASF) Program

Are you being rewarded for your time, effort, and expertise? You should. Begin by taking advantage of the Travel Agency Service Fee (TASF) Program which provides a perfect opportunity to assist you with new revenue opportunities. We encourage you to consider it for assessing service fees and various other travel-related transactions, and wheteher you submit it via your GDS or independent of your GDS, ARC has an option for you.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com