Travel Agent Communications

PED 12/07/2008

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Aeropostal Withdraws From ARC

Aeropostal (VH/152) is voluntarily terminating its Agreement with ARC effective December 15, 2008 (PED 12/21/08). VH-validated transactions submitted with agents' 12/21/08 PED sales reports will be returned to the agents unprocessed, and should be sent directly to the attention of Aeropostal at the address below:

Aeropostal
2601 N.W. 105th Ave.
Doral, FL 33172

ARC Christmas Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, December 25 and Friday, December 26, 2008, in observance of the Christmas Holiday. Agencies and Corporate Travel Departments will not have an extra day to prepare the sales report for PED 12/28/08. Your weekly sales report must be authorized by midnight, Tuesday, December 30.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued Wednesday, December 24 and Thursday, December 25:

  • GDS Void Date: Friday, December 26
  • IAR Reconciliation Date: Monday, December 29

Emergency Document Orders During the Christmas Holiday

Emergency orders placed on Wednesday, December 24, before 4:00 Eastern Standard Time will be delivered Friday, December 26 due to UPS scheduling. Emergency orders placed on Thursday, December 25 or Friday, December 26, will be delivered Tuesday, December 30.

Please place your document order early to avoid delays. You may direct any questions to ARC's Customer Support Center at +1 703.816.8003.


A Single Login to IAR - Only Through My ARC

ARC is pleased to introduce Single Sign On to Interactive Agent Reporting (IAR) via My ARC. Access to IAR will now be made only through My ARC without the requirement of an additional login.

Please login to My ARC and verify your IAR access.

Please contact ARC's Customer Support Center at 703.816.8003 if you have any other questions about My ARC.


ARC Scheduled System Maintenance - Sunday, December 14

ARC will be performing system maintenance on Sunday December 14, 2008. The following ARC Products - DRS, DRS Admin, TRS, and DataXpert - will be unavailable from 1:00 AM EST until 4:00 AM EST. We apologize for any inconvenience this may cause your operations.


PLUNA Now Accepts UATP

Effective with sales of December 8, 2008 (PED 12/14/08), PLUNA (PU/286) accepts UATP as a form of payment through ARC.


ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

There will be four opportunities to participate, with class dates scheduled to be held in September, October, November and December.

Register for the Thursday, December 18 session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.


Tip of the Week: 2009 Holiday Schedule and 2009 Processing Calendar Available Online

The 2009 Holiday Schedule and 2009 Processing Calendar are both now available online. They may be found on ARC's corporate website at www.arccorp.com on the second page under 'Top Resources' (www.arccorp.com/forms/2009_holiday_schedule.pdf and (www.arccorp.com/forms/processing_calendar_2009.pdf).


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com