Travel Agent Communications

PED 11/23/2008

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IAR Access Available Only Through My ARC - Beginning Thursday, December 4th

(If you have already activated your My ARC account, please disregard this notice.)

If you have not registered for My ARC, register today. Your IAR account will be accessible only through My ARC beginning Thursday, December 4, 2008.

Registration for My ARC is currently available to all IAR users. My ARC is your centralized access point to a growing list of ARC tools and resources.

Benefits of My ARC:

  • Self-service password resets
  • Single sign-on for ISS and, in the future, for IAR
  • Delegated administrative capabilities such as granting or revoking ISS access via simple administrative interface.
  • View content specific to Travel Professionals

To take advantage of all the features and benefits My ARC has to offer, we encourage you to have all employees who are active users of IAR register for My ARC accounts.

Visit the IAR homepage and click the blue My ARC activation image to begin the activation process.

My ARC Administration and IAR Training - Webinar Schedule

If you are interested in attending a training session, please click the appropriate link:

Wednesday, 12/03/08 at 1:00pm EST
Wednesday, 12/10/08 at 1:00pm EST
Wednesday, 12/17/08 at 1:00pm EST

Contact ARC's Customer Support Center at 703.816.8003 if you have further questions regarding My ARC.

Aerogal Credit Card Acceptance - REVISED

Effective with sales of November 17, 2008 (PED 11/23/08), Aerogal (2K/547) accepts American Express as a valid form of payment through ARC.

Insel Air Accepts Visa and MasterCard

Effective with sales of Monday, November 24, 2008 (PED 11/30/08), Insel Air (7I/958) accepts Visa and MasterCard as valid forms of payment through ARC.

ARC Thanksgiving Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, November 27 and Friday, November 28, 2008, in observance of the Thanksgiving Holiday. Agencies and Corporate Travel Departments will not have an extra day to prepare the sales report for PED 11/30/08. Your weekly sales report must be authorized by midnight, Tuesday, December 2.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued Wednesday, November 26 and Thursday, November 27:

  • GDS Void Date: Friday, November 28
  • IAR Reconciliation Date: Monday, December 1

Emergency Document Orders During the Thanksgiving Holiday

In observance of the Thanksgiving Holiday, ARC will be closed, November 27 and Friday, November 28, 2008.

Emergency orders placed on Wednesday, November 26, before 4:00 Eastern Standard Time will be delivered Friday, November 28 due to UPS scheduling. Emergency orders placed on Thursday, November 27 or Friday, November 28, will be delivered Monday, December 2. Please place your document order early to avoid delays. You may direct any questions to ARC's Customer Support Center at +1 703.816.8003.

My ARC Will Be Offline for Scheduled Maintenance

Due to scheduled maintenance, My ARC will be inaccessible from 1 a.m. EST through 7 a.m. EST Thursday, December 4th. This will preclude users from accessing any application residing behind My ARC until My ARC returns online that day at 7:01 a.m. EST.

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NEW Enhancements - ARC MarketPlace has recently added several enhancements designed to improve the user experience for travel professionals.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |