Travel Agent Communications

PED 11/09/2008

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Air Baltic, Aerosur and Varig Credit Card Acceptances

Air Baltic

Effective with sales of November 10, 2008 (PED 11/16/08), Air Baltic (BT/657) now accepts American Express, Diners Club Int'l., MasterCard and Visa as valid forms of payment through ARC.


Effective with sales of November 10, 2008 (PED 11/16/08), Aerosur (5L/275) now accepts American Express as a valid form of payment through ARC.

Varig Airlines

Effective with sales of November 10, 2008 (PED 11/16/08), Varig Airlines (RG/042) now acceps UATP as a valid form of payment through ARC.

Singapore Airlines Address Change

Singapore Airlines (SQ/618) has a new addresss and main telephone number for Accounting, Americas Regional Headquarters and Southwest Division Sales:

Singapore Airlines
222 North Sepulveda Blvd.
Suite 1600
El Segundo, CA 90245
Main Telephone - 310.647.1922

ARC Thanksgiving Holiday Information

Sales Report Submission

ARC's offices will be closed on Thursday, November 27 and Friday, November 28, 2008, in observance of the Thanksgiving Holiday. Agencies and Corporate Travel Departments will not have an extra day to prepare the sales report for PED 11/30/08. Your weekly sales report must be authorized by midnight, Tuesday, December 2.

Ticket Modification/Voiding Schedule

Please note the following dates to modify and reconcile IAR transactions issued Wednesday, November 26 and Thursday, November 27:

  • GDS Void Date: Friday, November 28
  • IAR Reconciliation Date: Monday, December 1

Emergency Document Orders During the Thanksgiving Holiday

In observance of the Thanksgiving Holiday, ARC will be closed, November 27 and Friday, November 28, 2008.

Emergency orders placed on Wednesday, November 26, before 4:00 Eastern Standard Time will be delivered Friday, November 28 due to UPS scheduling. Emergency orders placed on Thursday, November 27 or Friday, November 28, will be delivered Monday, December 2. Please place your document order early to avoid delays. You may direct any questions to ARC's Customer Support Center at +1 703.816.8003.

ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

There will be four opportunities to participate, with class dates scheduled to be held in September, October, November and December.

Click Here to register for the Thursday, November 20 session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.

Tip of the Week: A New Name on Your DOS Credit Card Statement

When you place a ticket stock order through the online Document Ordering System, your credit card statement will now show the vendor's name as RR Donnelley and not Moore Wallace RRD - it's the same company but with a new name.

For questions, contact the Customer Support Center at 703.816.8003 Option 2, Monday thru Friday, 9:00 am to 9:00 pm EST.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |