Travel Agent Communications

PED 10/26/2008

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Payment Express to be Discontinued

In response to ongoing feedback from travel agent customers and in recognition of growing individual carrier interest in more comprehensive collection solutions, ARC is discontinuing the use of Payment Express and its related automated collection of carrier fees and charges. The last cycle of Payment Express invoices will be distributed by November 14, 2008. All agents are advised to follow the current dispute process for each carrier found at payment_express.html. Please inquire by email to with questions or for further information.

ARC Revenue Integrity Solutions

ARC continually strives to improve and enhance all of our product solutions and services. Throughout the balance of this year we will be rolling out Revenue Integrity Solutions, a fresh approach to the ARC revenue support services that provide value to carriers and agents alike. Revenue Integrity Solutions includes the many fraud-controlling functions that ARC currently offers, such as fraud alerts and fraud-detection tools, and will include new automated fraud-control services to agencies.

Within ARC's Revenue Integrity Solutions and resulting from our most recent efforts to streamline revenue collection and crediting settlement processes, we are also pleased to announce a number of Revenue Recovery Services offerings. Revenue Recovery Services features ARC Memo Manager - expected to accommodate the segment fees and booking charges formerly billed on behalf of carriers, and their respective policies, under Payment Express. The significant difference between the two is that under ARC Memo Manager, the travel agent initiates payment. Revenue Recovery Services will also utilize ARC Memo Manager in the collection of debits related to the Agent Reporting Agreement, including unreported sales and credit card chargebacks.

Please click here for further information regarding Revenue Integrity Solutions.

Flybaboo Now Accepts UATP

Effective with sales of October 27, 2008 (PED 11/02/08), Flybaboo (F7/033) accepts UATP as a form of payment through ARC.

Veterans Day Information - November 11, 2008

Sales Report Submission

ARC's offices will be open on Tuesday, November 11, 2008, for Veterans Day. Agencies and CTDs will not have an extra day to prepare the sales report for PED 11/9/08. Weekly sales reports must be authorized by midnight Tuesday, November 11.

Ticket Void Schedule

Please note the following date to modify and reconcile IAR transactions issued Monday, November 10:

  • GDS Void Date/ IAR Reconciliation - Tuesday, November 11th

ARC will be open and operating Tuesday, November 11 with the normal Customer Support Center hours of 9:00 AM - 9:00 PM Eastern. If you have any questions, please contact the Customer Support Center at 703.816.8003.

Expedited Orders of Travel Documents

The ARC warehouse operated by RR Donnelley will be conducting an annual inventory from Thursday, October 30th through Monday, November 3rd. To ensure that your order is not delayed during this time period, please place any order of needed travel documents in advance of this date.

Tip of the Week - How to Receive ARC MarketPlace Newsletters

ARC MarketPlace offers thousands of commissionable travel products from trusted suppliers including destination activities, sightseeing tours, airport transfers, prepaid travel cards, car rentals and bus tickets.

To receive the ARC MarketPlace monthly newsletter full of great tips and special offers, simply visit and enter your email address on the homepage.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |