Travel Agent Communications

PED 10/12/2008

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ATB Usage Fee & Document Handling Fee Increase

Effective November 1, 2008, the ARC ATB Usage Fee and Document Handling Fee will increase.

ARC is committed to providing paper ticket documents in a cost-effective manner. However, as printing volume continues to decline, costs to produce paper tickets increase. For these reasons, the ATB usage fee will be increased to $28.30 per box of ATB tickets; the document handling fee will remain at $7.50 for any item ordered.

Ninety-nine percent of all transactions processed through ARC are electronic. The majority of ATB coupons used in travel agencies are for non-traffic documents such as passenger receipts. While the ability to print passenger receipts on ATB stock will not be inhibited, travel agents can choose whether to continue printing passenger receipts on ATB stock or plain paper, such as Mini Itins (where available), or to explore other electronic passenger receipt options provided by their GDS.

  • Effective November 1, 2008, the usage fee will be increased to $28.30 per box of 1,000 ATB coupons
  • The handling fee will remain $7.50 per item
  • ARC evaluates the usage of ATB stock twice yearly, and reserves the right to adjust document fees in the future to reflect the ratio of ATB stock used for non-traffic documents
  • ARC Mini Itins can be used with some GDSs to print passenger receipts and itineraries www.arccorp.com/solutions/printables-collection.jsp
  • Consult your GDS provider for additional information on electronic passenger receipt alternatives

ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

There will be four opportunities to participate, with class dates scheduled to be held in September, October, November and December.

Click Here to register for the Friday, October 17 session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.


Tip of the Week - A New Name on Your Document Ordering System Credit Card Statement

When you place a ticket stock order through the ARC Document Ordering System, your credit card statement will now show the vendor's name as RR Donnelley and not Moore Wallace RRD - it's the same company but with a new name.

For questions, contact the Customer Support Center at 703.816.8003 Option 2, Monday thru Friday, 9:00 am to 9:00 pm EST.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com