Travel Agent Communications

PED 09/28/2008

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


IAR Access Available Through arccorp.com

User access to IAR became unavailable late last week during integration with My ARC. User Access to IAR was restored and is now available through www.arccorp.com until further notice.

We apologize for this inconvenience and appreciate your patience and understanding.


Notice of Changes to the Agent Reporting Agreement

The Board of Directors of Airlines Reporting Corporation (ARC), following consultation with travel agent and carrier representatives, approved a number of changes to the ARC Agent Reporting Agreement ("Agreement"). The amended Agreement and summary of changes are available for review on ARC's home page at www.arccorp.com and will be published in a future edition of the online Industry Agents' Handbook.

Please be advised, in accordance with section XXV of the Agreement - Memorandum of Agreement and Alternative Means of Concurrence - these changes will be effective November 10, 2008. Your continued participation with ARC under the Agreement after the November 10, 2008, effective date will serve as acceptance of the aforementioned amendments. Please contact ARC's Customer Support Center at +1 703.816.8003 for questions or further information.


ARC MarketPlace Commission Payment Options for ARC Participating Agents

ARC participating agents can now choose to have ARC MarketPlace commission payments paid directly into their IAR bank account. If you prefer to continue receiving commission payments via a credit memo in ARC Memo Manager, then no further action is required.

DIRECT DEPOSIT OPTION: To request payment by direct deposit, send an e-mail to arcmppo@arccorp.com stating that you want to receive your commission payments via direct deposit. Please also include:

  • ARC Number
  • Agency Name
  • Agent Name
  • Phone Number
  • Proper e-mail address to receive ARC MarketPlace commission payment monthly report

Any unclaimed ARC MarketPlace commission payment credit memos that your agency currently may have in ARC Memo Manager will be included with that first direct deposit.


Tip of the Week - Avoiding Credit Card Fraud

Tips and suggestions for avoiding credit card fraud and other fraud information can be found here. For assistance, contact the Customer Support Center at +1 703.816.8003 Option 2, Monday thru Friday, 9:00 am to 9:00 pm EST.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com