Travel Agent Communications

PED 09/14/2008

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Notice of Changes to the Agent Reporting Agreement

The Board of Directors of Airlines Reporting Corporation (ARC), following consultation with travel agent and carrier representatives, approved a number of changes to the ARC Agent Reporting Agreement ("Agreement"). The amended Agreement and summary of changes are available for review on ARC's home page at and will be published in a future edition of the online Industry Agents' Handbook.

Please be advised, in accordance with section XXV of the Agreement - Memorandum of Agreement and Alternative Means of Concurrence - these changes will be effective November 10, 2008. Your continued participation with ARC under the Agreement after the November 10, 2008, effective date will serve as acceptance of the aforementioned amendments. Please contact ARC's Customer Support Center at 703.816.8003 for questions or further information.

ALL ARC Network Communications Will Be Unavailable on Friday, September 19 - 1:15 AM to 2:15 AM EST

On Friday, September 19, from 1:15 AM EST until 2:15 AM EST (approximately 1 hour), ARC will be conducting Firewall maintenance which will preclude access to all ARC network-based applications, including IAR, DRS, ISS, My ARC, Memo Manager, Agent's Choice, TRS, and also including Accessibility to all online applications and the web site will resume at 2:16 AM EST, September the 19th.

Document Retrieval Service (DRS) Scheduled Maintainance

DRS Users:

ARC will be performing scheduled DRS maintenance on Sunday September 21, 2008. DRS will be inaccessible from 1:00 a.m. EST until 3:00 a.m. EST. It will be back online and accessible at 3:01 a.m. EST, Sunday the 21st.

It's Time to Register for My ARC

If you have already activated your My ARC account, please disregard this item.

IF NOT, your IAR account will go live behind My ARC on September 25, 2008, so please Register Today.

Registration for My ARC is currently available to all IAR users. My ARC is your centralized access point to a growing list of ARC tools and resources.

Benefits of My ARC:

  • Self-service password resets
  • Single sign-on for ISS and, after September 25th, for IAR
  • Delegated administrative capabilities such as granting or revoking ISS access via simple administrative interface.
  • View content specific to Travel Professionals

To take advantage of all the features and benefits My ARC has to offer, we encourage you to have all employees who are active users of IAR register for My ARC accounts.

Visit the IAR homepage and click the blue My ARC activation image to begin the activation process.

My ARC Administration and IAR Training - Webinar Schedule

If you are interested in attending a training session, please click the appropriate link:

Tuesday, 9/16/08 at 1:00 pmEST
Thursday, 9/18/08 at 1:00pm EST
Monday, 9/22/08 at 1:00pm EST
Tuesday, 9/23/08 at 1:00pm EST

Contact ARC's Customer Support Center at 703.816.8003 if you have further questions regarding My ARC.

Midwest No Longer Accepts Discover

Effective with sales of September 15, 2008 (PED 09/21/08), Midwest Airlines (YX/453) no longer accepts Discover as a form of payment through ARC.

ARC MarketPlace Training

Training classes for ARC MarketPlace - which will also include information about additional revenue-generating opportunities - are being offered this fall. Each free one-hour interactive training class will be conducted online with audio conferencing through Microsoft Live Meeting. Classes will be led by an ARC instructor and participants can ask questions while viewing and following the instructor's presentation.

There will be four opportunities to participate, with class dates scheduled to be held in September, October, November and December.

Register for the Thursday, September 18 session.

All sessions will be held from 1pm - 2pm EST. After registering you will receive log-in/call-in instructions via e-mail, prior to the training. We look forward to helping you understand how this revenue-enhancing tool can help your business.

Tip of the Week - Remember to Reconcile Your IAR Report on a Daily Basis

Make transaction modifications and reconcile your IAR Report on a daily basis. By reconciling your IAR Report on a daily basis, you ensure that you will not miss the void window deadline.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |