Travel Agent Communications

PED 08/31/2008

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ARC Continues Alitalia Processing as Carrier Files for Receivership Protection

ARC has been advised that Alitalia Airlines (AZ/055) has requested admission to receivership under Italian legal code (similar to bankruptcy under U.S. legal code) on August 29, 2008 in Rome, Italy.

Alitalia Airlines stated that it expects to continue to operate flights and customer programs without interruption. On this basis, ARC will continue processing Alitalia Airlines-validated transactions, including sales, refunds and exchanges, without interruption.

Please contact ARC Customer Service Center at 703.816.8003 or at csc@arccorp.com with any processing-related questions.


KD avia Now Accepts UATP

Effective with sales of September 1, 2008 (PED 09/07/08), KD avia (KD/093) accepts UATP as a form of payment through ARC.


It's Time to Register for My ARC

Registration for My ARC is currently available to all IAR users. My ARC is your centralized access point to a growing list of ARC tools and resources.

This growing list will soon include IAR.

Benefits of My ARC:

  • Self-service password resets
  • Single sign-on for ISS and, in the future, for IAR
  • Delegated administrative capabilities such as granting or revoking ISS access via simple administrative interface
  • View content specific to Travel Professionals

To take advantage of all the features and benefits My ARC has to offer, we encourage you to have all employees who are active users of IAR register for My ARC accounts.

Visit the IAR homepage and click the blue My ARC activation image to begin the activation process.

My ARC Administration and IAR Training - Webinar Schedule

If you are interested in attending a training session, please click the appropriate link:

Thursday, 9/4/08 at 1:00pm EST
Tuesday, 9/9/08 at 1:00pm EST
Wednesday, 9/10/08 at 1:00pm EST
Tuesday, 9/16/08 at 1:00 pm EST
Thursday, 9/18/08 at 1:00pm EST
Monday, 9/22/08 at 1:00pm EST
Tuesday, 9/23/08 at 1:00pm EST

Contact ARC's Customer Support Center at +1 703.816.8003 if you have further questions regarding My ARC.


Tip of the Week - Avoiding Credit Card Fraud

Tips and suggestions for avoiding credit card fraud and other fraud information can be found here. For assistance, contact the Customer Support Center at +1 703.816.8003 Option 2, Monday thru Friday, 9:00 am to 9:00 pm EST.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com