Travel Agent Communications

PED 07/20/2008

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2008 Annual Agency Fee & Quarterly Transaction Fees - UPDATE

2008 Annual Agency Fee to be Recalculated and Bank Account Draft of Quarterly Transaction Fees to be Delayed

On Thursday, July 17, the Independent Arbitration Panel (IAP) ruled against ARC's proposals in regard to the 2008 annual location fee and the quarterly transaction fee originally announced by ARC in December 2007.

As a result of the IAP decision, ARC will:

  • Delay the previously scheduled July 24, 2008 collection of quarterly transaction fees until further notice (ARC anticipates an August 14 draft date for the quarterly fee);
  • Recalculate the 2008 annual and transactional fee structure based on the formula used for the 2007 fees, and share these with both the Fees and Charges Working Group and the JAB-ARA;
  • Announce the final 2008 annual and transactional fee structure once these calculations are made, and
  • Adjust agency collections as necessary.

In addition, ARC is reinstating certain miscellaneous fees for items such as applications for bank account changes, training, changes of ownership and relocations.

Air Uganda Joins ARC

Air Uganda (U7/926), Uganda's national flag carrier, has joined ARC as a participating carrier, effective with sales on July 21, 2008 (PED 07/27/08).

With headquarters in Kampala, Uganda along the shores of Lake Victoria, Air Uganda operates twice daily morning and evening scheduled flights between Kampala's Entebbe Airport and Nairobi, Kenya. Air Uganda also provides daily service to Dar Es Salaam, Tanzania; three times weekly service to Kilimanjaro, Tanzania, and five times weekly service to Juba in the southern Sudan, all with MD-87 aircraft.

Air Uganda is displayed in the following GDSs: Amadeus, Galileo and Sabre.

Air Uganda is offering an introductory 5% sales commission on published fares through August 31st, 2008, in celebration of its entry into ARC.

Air Uganda has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Air Uganda. At this time, Air Uganda accepts cash as the only form of payment through ARC.

For inquiries, reservations or sales information, please contact the office listed below:

Air Uganda
ARC Agent's Support Office
Telehpone: +1 201.526.7621

Tip of the Week: IAR Administrative Coverage

Having more than one IAR Administrator in your organization can decrease reporting issues that can arise when your sole IAR Administrator is unavailable. If you have multiple agents within your office, it is recommended that you add at least one additional IAR Administrator to serve as backup. The primary role of an IAR Administrator is to manage IAR user accounts. This includes:

  • Creating additional user accounts
  • Modifying a user account
  • Deleting a user account
  • Defining a user's role
  • Resetting a user's password

When a sole IAR Administrator is unavailable, user management functions cannot be performed. This may potentially impact sales reporting and may result in needless debit memos and/or unreported sales.

To learn how to assign a user an IAR Administrator role, please refer to (IAR Online Help) or contact the ARC Customer Support Center at 703.816.8003 or

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |