Travel Agent Communications

PED 07/06/2008

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Condor is ARC's Newest Carrier

Condor (DE/881) has joined ARC as a participating carrier, effective with sales on July 07, 2008 (PED 07/13/08).

The main headquarters of Condor is in Frankfurt, Germany with North American headquarters located in Itasca, Illinois.

Condor offers non-stop service from Las Vegas to Frankfurt, three times a week with connections to most German and European destinations in addition to seasonal non-stop flights from Anchorage and Fairbanks. Beginning November 2008, Condor's new Premium Economy Class will be available as well as a refurbished Comfort Class and Economy Class.

Condor has elected the General Concurrence method of agent appointment whereby all ARC agents are automatically appointed as agents of Condor. At this time, Condor accepts cash as the only form of payment through ARC.

For inquiries, reservations or sales information, contact the office listed below:

Condor
104 S. Walnut Street
Itasca, Illinois 60143
Fax: 1-630-467-8101
Email: reservation_usa@condor.com
Toll Free Reservations: 1-800-524-6975

Watch Out For Credit Card Fraud

Credit Card Fraud continues to occur and can harm agencies who fail to protect themselves. Please remember:

Never allow full ticketing access to anyone you either do not know or whose true identity you cannot verify.

Routinely check your IAR report for unauthorized or suspicious transactions.

ADDITIONAL FRAUD PREVENTION BEST PRACTICES:

  • Obtain original replicas of passports and/or government driver's licenses prior to executing any contract with an affiliate/sub-agent/outside sales person
  • Use the Internet to verify business or resident addresses and telephone numbers for both prospective affiliates and their clients' IDs (e.g., Whitepages.com; Google Earth; reverse directories for both addresses and phone numbers)
  • If a prospective affiliate objects to providing you with valid ID information, you should think twice about going forward with the contract
  • Restrict or inhibit access to remote e-ticketing capabilities
  • Read and study "Avoiding Credit Card Fraud" and other fraud information found on ARC's web site at www.arccorp.com/support/fraud-prevention.jsp
  • Obtain the ID Checking Guide at www.idcheckingguide.com to verify IDs of prospective affiliates and their clients (driver's licenses, credit cards, etc.).
  • If solicited by questionable affiliates or presented with questionable schemes, please notify:
    ARC Field Investigations & Fraud Prevention Dept.
    email: FIFP@arccorp.com
    Telephone: +1 703.816.8137
    Fax: +1 703.816.8138

Pen Air No Longer Accepts UATP

Effective with sales of July 7, 2008 (PED 07/13/08), Pen Air (339/KS) no longer accepts UATP as a form of payment through ARC. Please make note of this change.


Tip of the Week: ARC MarketPlace Offers A Low Price Guarantee for Destination Activities

When you book destination activities, sightseeing tours, attractions, theme park and excursions through ARC MarketPlace your clients will always get a great deal, guaranteed low prices, and unmatched flexibility.

You can earn commissions while booking the most popular activities worldwide at the best prices. Go to www.arcmarketplace.com and click on the Activities tab at the top of the page.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com