Travel Agent Communications

PED 06/15/2008

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ARC Carrier e-ticketing Policies and Practices Update

ARC-processed travel agency and CTD transactions have reached 98% e-ticketing and ARC participating carriers support for continued e-ticketing growth is broad. While ARC will continue to process paper transactions as needed, on an individual basis, carriers have asked ARC to communicate their specific policies with respect to e-ticketing. An e-ticketing matrix showing the e-ticketing status of all ARC carriers can be found at

Please see e-ticketing news from specific carriers and their policies and practices below:

Aviacsa (6A/095)

Effective June 16, 2008, Aviacsa Airlines will only permit issuance of electronic tickets (ET).

Transaero (UN/670)

Effective immediately for all Transaero flights on which e-ticketing is available, e-tickets will be issued as standard. For further info see

Aloha Airlines Credit Card Refunds

Aloha Airlines ceased operations on March 31st and many travel agents submitted credit card refund requests in their sales reports for PED March 30, 2008. Since then, ARC has received a number of inquiries concerning credit card refunds, primarily MasterCard and Visa forms of payment, that have not been posted to cardholders' accounts. Travel agents whose customers have not yet received their requested credit card refunds should instruct their customers to immediately contact their credit card company/issuer for immediate resolution. Please be sure to advise clients to act quickly so as not to risk forfeiting any rights pursuant to their agreements with individual credit card companies/issuers.

Check Overpayment Scam and Prevention - I.D. Checking Guide

Agents should take heed of this relatively new twist on check-cashing scams. A fraudster will use a cashier's check, personal check or corporate check to pay for travel; "accidentally" write the check for more than the purchase price, then request the agency wire back the difference after depositing the check. The fraudster may even say to keep a portion to cover costs. After dutifully wiring the funds, the agency learns the check has bounced. As fraudsters based in foreign countries often use cell phones with U.S. area codes for callback verification, the number called back may actually be overseas.

To help prevent falling victim to such a scam, be sure to employ best practices such as obtaining a photo identification of the person cashing the check. And use the I.D. Checking Guide to help make a determination as to whether the I.D. supplied is valid or counterfeit. The I.D. Checking Guide is designed specifically to help businesses validate driver's licenses from every state including Canada, federal documents such as passports, military ID cards, and immigration documents; and bank cards including American Express, Diners Club, and Visa. To help safeguard your business from the bad guys, click here and order the I.D. Checking Guide.

Tip of the Week: Preventing Unreported Sales

Tips and suggestions for preventing unreported sales can be found at For assistance, contact the Customer Support Center at 703.816.8003 Option 2, Monday thru Friday, 9:00 am to 9:00 pm EST.

Please distribute the ARC TAC among staff and colleagues.

ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 |

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 |