Travel Agent Communications

PED 05/11/2008

Start a conversation... Join a conversation at getsatisfaction.com/arctalk/.


ARC Memorial Day Holiday Information

Sales Report Submission

ARC's offices will be closed on Monday, May 26, 2008, in observance of Memorial Day. Agencies and CTDs will have an extra day to prepare the sales report for PED 5/25/08. Your weekly sales report must be authorized by midnight Wednesday, May 28, 2008.

Customer Support Center Hours - 9:00 AM to 9:00 PM Eastern

Ticket Modification/Voiding Schedule

Please note the following extension dates to modify and reconcile IAR transactions issued Friday, May 23 - Sunday May 25:

  • GDS and IAR Void Extension Date: Tuesday, May 27

Placing Emergency Document Requisition Orders Before the Memorial Day Holiday

Please be advised that ARC will be closed Monday, May 26, 2008 in observance of Memorial Day. Emergency orders placed Friday, May 23 before 4:00 PM EST will be delivered Tuesday, May 27 due to UPS scheduling. Please order your ticket stock accordingly.

Contact ARC's Customer Service Center at 703.816.8003 for further assistance.


ARC Carrier e-Ticketing Policies and Practices Update

ARC-processed travel agency and CTD transactions have reached 98% e-ticketing and ARC participating carriers support for continued e-ticketing growth is broad. While ARC will continue to process paper transactions as needed, on an individual basis, carriers have asked ARC to communicate their specific policies with respect to e-ticketing. Please see e-ticketing news from specific carriers and their policies and practices below:

Qatar Airways (QR/157)

Effective June 1, 2008, Qatar Airways will only permit issuance of electronic tickets (ET). Qatar Airways will be instructing GDSs to restrict issuance of any paper tickets.


Tip of the Week: Preventing Unreported Sales

Tips and suggestions for preventing unreported sales can be found at www.arccorp.com/forms/unreported_sales.pdf.

For assistance, contact the Customer Support Center at 703.816.8003 Option 2, Monday thru Friday, 9:00 am to 9:00 pm EST.


Please distribute the ARC TAC among staff and colleagues.


ARC Customer Care Center | Tel. (703) 816-8003 | Fax (703) 816-8039 | csc@arccorp.com

ARC Corporate Communications | Tel. (703) 816-8525 | Fax (703) 816-8168 | corpcom@arccorp.com

www.arccorp.com